MS Great Plains Consultant Intermediate 8184-2809
MS Great Plains Consultant Intermediate 8184-2809
Posted on :
23-11-2024
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Job Description
HM Note: This hybrid role is three (3) days in office
Responsibilities:
- Provide daily ongoing Tier 2 subject matter expertise to clients with MS GPBSSI HFM and Logibec MMS through the Footprint ticketing system or other mechanism
- Prioritize regularly scheduled support activities along with urgent often unscheduled support requests with a high level of responsiveness and time sensitivity
- Liaison between users and other team members including Database Administrators (DBAs) System Administrators Network Administrators Privacy and Security Specialists and Software Subject Matter Experts
- Identify application defects and assist in complex trouble shooting and root cause analysis
- Follow all established Service Management process and identify opportunities for improvement
Skills
Experience and Skill Set Requirements
Public Sector Experience: 5 points
- 2 years of experience working in the healthcare industry
- Knowledge of personal health information protection legislative requirements and how they apply to developing and maintaining healthcare systems containing personal health
Technical Skills: 45 points
- Knowledge and Skills/Experience:
- Microsoft Great Plains 2018
- Logibec MMS (Materials Management System)
- BSSI HFM (Health Financial Management)
- OTR
- AODA compliance
- MS Teams
- MS Excel
- MS Power Point
Service Management Skills: 30 points
- Knowledge of Service Management Processes with 5 years experience in supporting remote clients.
- Experience triaging tickets prioritizing categorizing and handling service requests incidents and problem tickets
- Experience with Footprints Ticketing Application
Management and Communication Skills: 20 points
- Proven track record for building strong working relationships
- Strong interpersonal and verbal and written communication skills
- Excellent customer service skills including tact and diplomacy to ensure client needs are managed effectively
- Excellent analytical problemsolving and decisionmaking skills
- Ability to apply strong listening skills to facilitate issue resolution
- A motivated flexible creative team player with perseverance excellent multitasking abilities and a proven track record for meeting strict deadlines
Must Haves:
- Microsoft Great Plains
- Logibec MMS (Materials Management System)
- BSSI HFM (Health Financial Management)
- Experience triaging tickets prioritizing categorizing and handling service requests incidents and problem tickets
Nice to Have:
- CCIM Community Care Information Management (HRIS and MIS) experience
Employment Type
Full Time
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