Call Center Support Leader - Remote
Call Center Support Leader - Remote
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Salary Not Disclosed
1 Vacancy
Job Description
Job Brief
This is urgent hiring & its Remote opportunity. Candidates living in states will be shortlisted
A Call Center Team Leader plays a pivotal role in overseeing and managing a team of call center agents ensuring smooth operations and exceptional customer service. Their job brief includes:
- Supervising and leading a team of call center agents to meet performance targets.
- Monitoring call center processes to enhance customer satisfaction and efficiency.
- Providing coaching and training to team members to improve their skills and performance.
Call Center Team Leaders are essential for maintaining highquality service and operational excellence in a call center environment.
Responsibilities
- Supervising and guiding call center agents to achieve performance targets.
- Monitoring and improving call center processes for enhanced customer satisfaction.
- Providing coaching and training to team members for skill development.
Requirements and Skills
For success as a Call Center Team Leader you should possess the following qualifications and skills:
- Strong leadership and communication abilities.
- Experience in call center operations and customer service.
- Problemsolving skills and the ability to handle escalated issues.
Employment Type
Full Time
