Room Attendant

Roles and responsibilities

The Room Attendant provides exceptional guest service by maintaining cleanliness and orderliness of guest rooms and hotel areas. They ensure guests have a pleasant and comfortable stay by meeting or exceeding cleanliness standards and following all health and safety guidelines.

Clean and sanitize guest rooms, bathrooms, and public areas.
Make beds, change linens, and replace towels and other amenities.
Dust and polish furniture, fixtures, and surfaces.
Vacuum, sweep, and mop floors.
Replenish guest room supplies such as toiletries, towels, and minibar items.
Ensure all cleaning equipment and supplies are well-stocked and maintained.
Report any damages, broken equipment, or unsafe conditions to the supervisor.
Ensure all room appliances, lighting, and electronics are functioning properly.
Provide courteous and friendly service to hotel guests.
Address any guest requests or concerns promptly.
Adhere to hotel policies regarding security and confidentiality of guest information.
Room Cleaning and Maintenance:

Clean guest rooms, including making beds, dusting, vacuuming, cleaning windows, and wiping down surfaces.
Replace linens, towels, and other amenities in guest rooms as per hotel standards.
Clean and sanitize bathrooms, ensuring toiletries are replenished, and that sinks, tubs, toilets, and mirrors are spotless.
Replenish in-room items such as toiletries, coffee, tea, bottled water, and other amenities.
Ensure that all rooms are tidy, organized, and inviting, following hotel procedures for room set-up and presentation.

Desired candidate profile

High school diploma or equivalent preferred.
Prior experience in housekeeping or cleaning is advantageous.
Ability to work independently with minimal supervision.
Strong attention to detail.
Physical stamina to handle lifting, bending, and long hours of standing.
Good communication skills and a positive attitude.
Attention to Detail: A keen eye for detail to ensure that rooms meet the highest cleanliness and presentation standards.
Time Management: Ability to clean rooms quickly and efficiently without sacrificing quality, especially when managing multiple rooms in one shift.
Physical Stamina: The job can be physically demanding, requiring standing, bending, lifting, and moving heavy items such as linens and furniture.
Customer Service Orientation: Ability to interact politely and professionally with guests, addressing their needs and requests in a timely and courteous manner.
Organization Skills: Efficient in organizing tasks and managing time to complete cleaning duties promptly while maintaining a high level of quality.
Communication Skills: Clear communication with team members and management, as well as the ability to report issues, ask questions, and follow instructions.
Adaptability: Ability to adjust to varying workloads, guest requests, and hotel policies while maintaining a positive attitude.
Problem-Solving Skills: Ability to handle unexpected challenges, such as guest complaints or maintenance issues, with a calm and solution-oriented approach.