People Operations and Office Manager
People Operations and Office Manager
Posted on :
23-11-2024
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1 Vacancy
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Job Description
Company Background:
PAWA IT is a leading provider of Cloud Solutions across East and Central Africa serving over 450 organizations in SubSaharan Africa. Our expertise spans Google Cloud Google Workspace SAP Chrome OS and Enterprise Device Management and Cloud Solutions in general enabling businesses to unlock their full potential through cloud technology.
Position Summary:
We are seeking a seasoned People Operations & Office Manager to lead strategically and oversee the Human Resources function and office operations. This role calls for a proactive and experienced professional who can seamlessly integrate people management with operational efficiency. With support from a dedicated People Operations Associate and an Office Management Assistant this position plays a key role in fostering a conducive work environment while driving operational daytoday success
Key Responsibilities:
Talent Acquisition & Management:
- Recruitment & Hiring: Developing and implementing effective recruitment strategies to attract toptier cloud engineers software engineers cloud architects DevOps specialists sales professionals technical support professionals and other relevant roles. This includes leveraging online platforms networking employer branding and building a strong pipeline of qualified candidates. Focus on attracting candidates with the relevant cloud certifications where applicable and experience.
- Onboarding: Implementation of a structured onboarding program to integrate new hires quickly and effectively into the company culture and their role. This should include technical training and familiarization with the companys cloud infrastructure and services.
- Performance Management: Support in Implementing performance management systems that align with company goals and provide regular feedback and development opportunities for employees. This may include supporting line managers to conduct performance reviews 1:1s and performance improvement plans.
- Employee Retention: Implementing strategies to retain top talent including competitive compensation and benefits packages career development opportunities and fostering a positive work environment. Understanding the specific needs and motivations of cloud professionals is crucial here.
- Succession Planning: Identifying and developing highpotential employees to fill future leadership and key technical roles within the organization.
Compensation & Benefits:
- Compensation Strategy: Developing and managing a competitive compensation structure that attracts and retains talent in the cloud computing industry. This requires staying abreast of industry salary trends and benchmarks.
- Benefits Administration: Overseeing the administration of employee benefits programs including health insurance retirement plans paid time off and other perks. The benefits package should be attractive to tech professionals potentially including things like flexible work arrangements.
Employee Relations & Culture:
- Employee Engagement: Implementing programs and initiatives to foster a positive and engaging work environment. This might include teambuilding activities social events employee recognition programs and regular pulse surveys.
- Conflict Resolution: Addressing and resolving employee conflicts and grievances in a timely and fair manner.
HR Operations & Administration:
- HR Recruitment CRM Management: Managing the companys Human Resources Recruitment System.
- Policy Development & Implementation: Developing and implementing HR policies and procedures that align with company goals and legal requirements.
- Reporting & Analytics: Generating HR reports and analytics to track key metrics and inform strategic decisionmaking. This might include metrics related to employee turnover timetohire and employee satisfaction.
- Budget Management: Managing the HR departments budget effectively.
- Budgeting & Tracking: Tracking and managing the office budget ensuring expenses are within
allocated limits.
Facilities Management:
- Office Space Management: Overseeing the maintenance and upkeep of the office space including cleanliness repairs and ensuring a comfortable and functional work environment.
- Equipment Maintenance: Managing the maintenance and repair of office equipment including printers copiers computers (potentially including initial setup for new hires) and other technology. This may involve coordinating with IT.
- Inventory Management: Managing office supplies ensuring adequate stock levels and tracking inventory. This could be streamlined through online ordering systems.
- Health and Safety: Ensuring a safe and healthy work environment by complying with all relevant health and safety regulations. This might include emergency preparedness planning.
- Security: Maintaining office security managing access control and ensuring the safety of company property.
Administrative Support:
- Petty Cash Administration and Office procurement: Working with the Executive Assistant in the administration of the office Petty Cash Spend for daytoday operations.
- Vendor Management: Managing relationships with office vendors negotiating contracts and ensuring timely payments.
- Record Keeping: Maintaining accurate and organized office records both physical and digital. IV. Team & Communication:
- Communication: Maintaining effective communication with employees vendors and other stakeholders.
- Teamwork: Collaborating with other departments to ensure smooth office operations.
- Digital File Management: Supporting efficient and secure digital file management and storage.
Requirements
- Bachelor s degree in Human Resources Business Administration or a related field.
- 5 years of experience in HR and office management preferably in a dynamic fastgrowing organization.
- Strong knowledge of labor laws and best practices in HR management.
- Exceptional organizational time management and multitasking skills.
- Proficiency in HRIS systems and operational management tools.
- Excellent interpersonal and communication skills with a proven ability to lead and inspire teams.
Bachelor s degree in Human Resources, Business Administration, or a related field. 5+ years of experience in HR and office management, preferably in a dynamic, fast-growing organization. Strong knowledge of labor laws and best practices in HR management. Exceptional organizational, time management, and multitasking skills. Proficiency in HRIS systems and operational management tools. Excellent interpersonal and communication skills, with a proven ability to lead and inspire teams.
Employment Type
Full Time
Key Skills
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