Summary: As an Application Tech Support Practitioner you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve accurately defining client issues interpreting and designing resolutions and utilizing exceptional communication skills to maintain worldclass systems.
Roles & Responsibilities:
Provide ongoing support to clients acting as the interface between the client and the system or application.
Utilize exceptional communication skills to accurately define client issues and interpret and design resolutions based on deep product knowledge.
Collaborate with crossfunctional teams to ensure the smooth functioning of systems and applications.
Stay updated with the latest advancements in Network Infrastructures integrating innovative approaches for sustained competitive advantage.
Professional & Technical Skills:
Must To Have Skills: Indepth knowledge of Network Infrastructures.
Good To Have Skills: Experience with Cloud Computing and Virtualization technologies.
Strong understanding of ITIL processes and procedures.
Experience with network security protocols and technologies.
Experience with network monitoring and troubleshooting tools.
Additional Information:
The candidate should have a minimum of 2 years of experience in Network Infrastructures.
The ideal candidate will possess a strong educational background in Technology Architecture Computer Science or a related field.
This position is based at our Gurugram office.