Job Description of a SUSE Linux SME resource (L10)
Technical Attributes:
Solid understanding and experience with the SUSE and Redhat Linux operating system preferably certified (SCA RHCSA).
Minimum 8 years of core experience in a technical support role or as a system administrator for SUSE and Redhat Linux OS.
Troubleshoot challenging complex critical and sensitive customer issues related to: Installation errors configuration errors out of the box not working functionality booting issues.
Investigate usage problems unexpected product behavior performance degradation and root cause analysis.
The ability to troubleshoot various aspects of the Linux operating system.
The ability to adapt to new technologies.
Bash scripting.
Expertise in the below areas:
High Availability / Clustering technologies
Storage technologies (like SAN multipathing iSCSI LVM)
Networking concepts and protocols
LDAP Kerberos Samba Active Directory
Nonx8664 architectures
SUMA Manager and patching
Personal Attributes:
Candidates should be fluent in English (written and verbal)
A strong sense of responsibility selfmotivation and the ability to prioritize and organize multiple simultaneous workloads.
The ability to assess the customer situation and select the best path forward.
Interpersonal communication skills in both oral and written form.
The ability to communicate complex technical information to customers in a clear and simple way.
Experienced in providing a timely and accurate response and resolution to customer issues over the phone or electronically.
The ability to work efficiently in a dynamic and collaborative environment with a team of highly skilled and motivated engineers.
Respectful patient and professional approach