ServiceNow - GRC No

Location Bengaluru

Experience 5years

Rate 220K/PM

1. 1. Instrumental in understanding the requirements and design of the product/ software
   2. Develop software solutions by studying information needs studying systems flow data usage and work processes
   3. Investigating problem areas followed by the software development life cycle
   4. Facilitate root cause analysis of the system issues and problem statement
   5. Identify ideas to improve system performance and impact availability
   6. Analyze client requirements and convert requirements to feasible design
   7. Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements
   8. Conferring with project managers to obtain information on software capabilities
   9. Perform coding and ensure optimal software/ module development
   10. Determine operational feasibility by evaluating analysis problem definition requirements software development and proposed software
   11. Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases and executing these cases
   12. Modifying software to fix errors adapt it to new hardware improve its performance or upgrade interfaces.
   13. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system
   14. Ensuring that code is error free or has no bugs and test failure
   15. Preparing reports on programming project specifications activities and status
   16. Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns
   17. Compile timely comprehensive and accurate documentation and reports as requested
   18. Coordinating with the team on daily project status and progress and documenting it
   19. Providing feedback on usability and serviceability trace the result to quality risk and report it to concerned stakeholders
   20. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution
   21. Capturing all the requirements and clarifications from the client for better quality work
   22. Taking feedback on the regular basis to ensure smooth and on time delivery
   23. Participating in continuing education and training to remain current on best practices learn new programming languages and better assist other team members.
   24. Consulting with engineering staff to evaluate softwarehardware interfaces and develop specifications and performance requirements
   25. Document and demonstrate solutions by developing documentation flowcharts layouts diagrams charts code comments and clear code
   26. Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation
   27. Ensure good quality of interaction with customer w.r.t. email content fault report tracking voice calls business etiquette etc
   28. Timely Response to customer requests and no instances of complaints either internally or externally