Production Support yst

TrekRecruit LLC

Posted on : 10-09-2024

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Job Location

USA

Monthly Salary

Not Disclosed

Salary Not Disclosed

Posted on : 10-09-2024

Job Description

Job Title: Product Support Analyst

Location: Remote

Duration: 12 Months

** Must take periodic 24x7 Primary oncall responsibilities. (Rotating schedule about every 68 weeks with other team members includes evenings and weekends.)**

The client is seeking a production support analyst to support their Level 2 Production Support team. We provide technical support to internal and external customers of ours identity and access management shared services. These shared services are used by our customerfacing applications to manage the identity of their customers and provide authentication and authorization services.

Our primary responsibilities include:

Providing 24x7 support and responding to any customer requests or systemgenerated notifications.

Troubleshoot issues and recommend solutions to restore service.

Must take periodic 24x7 Primary oncall responsibilities. (Rotating schedule with other team members)

Represent the team on calls with customers and the Enterprise Command Center.

Support upgrades and ongoing maintenance for multiple applications both onprem and in the AWS cloud.

Provide support to L3 engineering teams. Assist with testing and infrastructure maintenance. Help coordinate release activities including customer communication and deployment support.

Contribute to and lead ongoing project work related to enhancements and automation of processes

Must have Experience:

23 years AWS experience
On Call support experience
Experience with authentication identity management and authorization
Must have good communication skills
Bachelors Degree
Understanding of application and architecture in AWS
FNMA experience is a nice to have
Familiarity with Duo and PING is a plus

Employment Type

Remote

Company Industry

Key Skills

IT Experience
Problem Management
Desktop Support
Citrix
Mobile Devices
Windows
Customer Support
Help Desk
Operating Systems
Technical Support
Troubleshooting
Application Support

Apply Now

About Company

TrekRecruit LLC

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Production Support yst

TrekRecruit LLC

Job Description

Employment Type

Company Industry

Key Skills

About Company

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