Customer Service Specialist - Aarti K
Customer Service Specialist - Aarti K
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Job Description
Job Description:
Acts as the interface between customers and the business value chain partners to deliver exceptional service to our customers and drive profitability to our company. Provides solutions to the customer while managing operational needs and collaborating closely with functional partners (Manufacturing Marketing & Sales Supply Chain etc.) to meet company objectives.
Responsibilities / Duties:
- Executes the order entry process and manages the order fulfilment process for a given business or group of businesses and customers.
- Maintains a thorough knowledge of the businesses products businesses applications and service offerings.
- Strengthens customer intimacy by developing solid relationships understanding customer needs and gathering market intelligence.
- Coordinates activity at assigned customer accounts proactively address issues and implement solutions.
- Maintains service levels according to business prioritization
- Differentiates between customer requirements and our company capabilities; choose the best/cost effective solution.
- Supports commercial strategies with our company customers across multiple businesses.
Employment Type
Full Time
Company Industry
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
