ServiceNow Architect with AI ML
ServiceNow Architect with AI ML
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Job Description
Position: ServiceNow Architect with AI / ML
Location: Abbott Park / Chicago IL (onsite)
Duration: Long Term Contract
Role: ServiceNow Architect with AI / ML
Job Summary:
We are seeking a highly skilled and experienced Technical Architect with deep expertise in ServiceNow IT Service Management (ITSM) IT Operations Management (ITOM) AI/ML and Predictive Intelligence. The ideal candidate will have a strong technical background excellent problemsolving skills and a proven track record of designing and implementing robust ServiceNow Predictive Intelligence solutions which drive business value and automation outcomes. You will be responsible for leading technical design code specifications and delivery of complex ServiceNow implementations focusing on optimizing IT operations and leveraging AI/ML to enhance service delivery.
Key Responsibilities:
- Design and Solution ServiceNow Predictive Intelligence Storys:
- Lead the design and solutioning of scalable and maintainable ServiceNow PI solutions focusing on ITSM Pro and Predictive Intelligence.
- Develop and maintain design specs standards and best practices for ServiceNow implementations of PI
- Ensure alignment with enterprise architecture and IT strategies.
- Technical Leadership:
- Provide technical leadership and guidance to the development team ensuring highquality code optimal performance and adherence to best practices.
- Mentor junior ai developers or pi developer fostering a culture of continuous learning and improvement.
- Collaborate with crossfunctional teams including business analysts project managers and stakeholders to translate business requirements into technical solutions.
- ServiceNow Platform Expertise:
- Leverage deep knowledge of ServiceNow modules including ITSM ITOM CMDB and other relevant areas to drive effective and efficient solutions.
- Stay updated with the latest ServiceNow releases features and industry trends and integrate new capabilities into the platform as needed.
- AI/ML and Predictive Intelligence:
- Design and implement AI/ML models within ServiceNow to enable predictive analytics automated incident resolution and enhanced service delivery.
- Collaborate with data scientists and AI/ML engineers to develop and deploy machine learning algorithms that enhance the predictive capabilities of the ServiceNow platform.
- Drive the adoption of Predictive Intelligence in ITSM processes improving incident management change management and problem management.
- Performance Optimization:
- Monitor and optimize the performance of ServiceNow instances ensuring high availability reliability and responsiveness.
- Conduct regular performance assessments and implement tuning strategies to enhance system efficiency.
Qualifications:
- Education: Bachelors or Masters degree in Computer Science Information Technology or a related field.
- Experience: Minimum 8 years of experience in IT with at least 5 years of handson experience as a ServiceNow AI/PI implementor.
- Certifications: ServiceNow Certified System Administrator Certified Implementation Specialist (ITSM ITOM) and other relevant certifications.
- Technical Skills:
- Strong proficiency in ServiceNow platform including ITSM ITOM CMDB and Predictive Intelligence.
- Experience with AI/ML technologies and frameworks such as TensorFlow Python R etc.
- Indepth knowledge of ServiceNow scripting languages (JavaScript Glide etc.) and integration methodologies (REST SOAP etc.).
- Proficiency in ServiceNow development tools including Flow Designer Integration Hub and Service Portal.
- Soft Skills:
- Excellent communication presentation and interpersonal skills.
- Strong analytical and problemsolving abilities.
- Ability to work in a fastpaced dynamic environment and manage multiple priorities.
- Leadership skills with the ability to influence and drive consensus among stakeholders.
Preferred Qualifications:
- Experience with cloud platforms (AWS Azure GCP) and their integration with ServiceNow.
- Knowledge of DevOps practices and tools including CI/CD pipelines.
- Experience in implementing ServiceNow solutions for large enterprises.
Employment Type
Full Time
