HelpDesk Support
HelpDesk Support
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Job Description
Job Title: Help Desk Production Support ( ITIL )
Location: Columbus OH ( Onsite day 1 )
Duration: 12 Months Contract
As a Technology Support II team member you will play a vital role in ensuring the operational stability availability and performance of our production application flows. Your efforts in troubleshooting maintaining identifying escalating and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.
Job Responsibilities
Analyze and troubleshoot production application flows to ensure endtoend application or infrastructure service delivery supporting the business operations of the firm
Improve operational stability and availability through participation in problem management
Monitor production environments for anomalies and address issues utilizing standard observability tools
Assist in the escalation and communication of issues and solutions to the business and technology stakeholders
Identify trends and assist in the management of incidents problems and changes in support of full stack technology systems applications or infrastructure
Required qualifications capabilities and skills
2 years of experience or equivalent expertise in troubleshooting resolving and maintaining information technology services
Knowledge of applications or infrastructure in a largescale technology environment on premises or public cloud
Exposure to observability and monitoring tools and techniques
Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Preferred qualifications capabilities and skills
Knowledge of one or more general purpose programming languages or automation scripting
Employment Type
Full Time
