Senior ServiceNow Process and Implementation Consultant- US
Senior ServiceNow Process and Implementation Consultant- US
Posted on :
04-09-2024
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Job Description
Role: Senior ServiceNow Process and Implementation Consultant
Location: Allentown PAHybrid
Duration: 6 Months
Job Description:
Experienced Senior ServiceNow Asset Management Process Consultant to lead and guide our organization through the implementation of ServiceNows Asset Management modules. Deep expertise in ServiceNow and a proven track record of successfully leading complex IT Asset Management (ITAM) both Hardware and Software and ITSM projects. This role is critical in ensuring that the ServiceNow implementation meets business objectives aligns with industry best practices and delivers measurable value.
Responsibilities:
Implementation Leadership:
o Lead the endtoend implementation of ServiceNow Asset Management modules including Hardware Asset Management (HAM) and Software Asset Management (SAM) as well as ITSM.
o Serve as the primary point of contact for all asset managementrelated aspects of the ServiceNow implementation.
o Develop a detailed implementation roadmap including timelines milestones and deliverables ensuring alignment with business goals.
Process Design & Optimization:
o Collaborate with stakeholders to design and document IT Asset Management processes that integrate seamlessly into the ServiceNow platform.
o Ensure that all asset management processes adhere to industry best practices and are aligned with ITIL or other relevant frameworks.
o Identify opportunities for process optimization and automation within the ServiceNow platform.
Stakeholder Engagement & Communication:
o Work closely with IT procurement finance and other business units to gather requirements and ensure that the ServiceNow implementation meets organizational needs.
o Conduct workshops training sessions and regular status meetings to keep all stakeholders informed and engaged throughout the implementation process.
o Provide clear and consistent communication to senior leadership on project progress risks and any issues that arise.
ServiceNow Configuration & Customization:
o Configure and customize ServiceNow Asset Management modules to meet specific business requirements including workflows forms and reporting.
o Ensure the accuracy and completeness of data migration into the ServiceNow platform particularly within the CMDB (Configuration Management Database).
o Develop and maintain dashboards and reports to monitor the effectiveness of asset management processes postimplementation.
Change Management & Training:
o Develop and execute a change management plan to ensure a smooth transition to the new ServiceNowbased asset management processes.
o Provide training and support to endusers process owners and administrators to ensure effective adoption of the ServiceNow platform.
o Create and maintain user guides training materials and other documentation to support ongoing process management.
Continuous Improvement:
o Postimplementation lead efforts to continuously improve asset management processes within ServiceNow ensuring they evolve with the organizations needs.
o Stay current with ServiceNow updates new features and industry trends to recommend future enhancements to the platform.
Experience:
o Minimum of 710 years of experience in IT Asset Management and ITSM with significant experience in implementing ServiceNow Asset Management solutions.
o Proven track record of leading successful ServiceNow implementations specifically in the ITAM and ITSM domain.
o Extensive experience in process design optimization and management within ITSM frameworks.
Employment Type
Full Time
Key Skills
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