| Level 10 10 BDC7A Summary: As an Application Tech Support Practitioner you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality using exceptional communication skills to keep our worldclass systems running. With your deep product knowledge you will accurately define client issues and interpret and design resolutions. Your typical day will involve providing ongoing support to clients troubleshooting technical issues and ensuring the smooth functioning of the system or application. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to workrelated problems. Provide ongoing support to clients addressing their technical issues and ensuring their satisfaction. Troubleshoot system or application problems and provide timely resolutions. Collaborate with crossfunctional teams to identify and resolve complex technical issues. Maintain a deep understanding of the product and its functionalities to effectively address client queries. Continuously enhance product knowledge and stay updated with the latest industry trends. Assist in the design and implementation of system or application enhancements. Contribute to the development of support documentation and knowledge base resources. Professional & Technical Skills: Must To Have Skills: Proficiency in SDWAN Implementation. Strong understanding of network protocols and technologies. Experience in troubleshooting network connectivity issues. Knowledge of routing and switching concepts. Familiarity with network security principles and best practices. Good To Have Skills: Experience with network monitoring tools. Knowledge of cloud networking concepts. Understanding of softwaredefined networking (SDN) principles. Additional Information: The candidate should have a minimum of 3 years of experience in SDWAN Implementation. This position is based at our Bengaluru office. A 15 years fulltime education is required. |
SD-WAN Implementation
