As an Application Tech Support Practitioner you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality using exceptional communication skills to keep our worldclass systems running. With your deep product knowledge you will accurately define client issues and design resolutions. Your typical day will involve interfacing with clients interpreting and resolving issues and ensuring smooth system operations.
Roles & Responsibilities: Expected to be an SME collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Collaborate with clients to understand their issues and provide effective resolutions. Design and implement system enhancements and updates. Conduct thorough testing and troubleshooting to identify and resolve technical issues. Ensure smooth system operations and minimize downtime. Stay updated with the latest industry trends and technologies. Assist in training and mentoring junior team members.
Professional & Technical Skills: Must To Have Skills: Proficiency in Network Security Implementation. Strong understanding of network security protocols and technologies. Experience in implementing and managing network security solutions. Knowledge of firewall configurations and intrusion detection systems. Familiarity with VPN technologies and secure remote access. Good To Have Skills: Experience with network monitoring tools. Knowledge of cloud security principles. Understanding of encryption algorithms and secure communication protocols.