Senior Software Engineer US Shift

The Sr. Software Engineer will be an integral member of the onsite team in US. The successful candidate will be responsible for providing application support and resolving issues related to our enterpriselevel applications. This role involves collaborating with crossfunctional teams troubleshooting technical problems and ensuring the optimal performance of critical applications.

Responsibilities:

Responsible for handling the product issues analysis troubleshooting and resolution.

Take ownership of providing technical support for the issues that could not be resolved by the Level 1 & Level 2 customer support teams.

Responsible for handling product related technical queries from the stakeholders.

Coordinating the issues internally with the Team Leads Product Managers Roadmap Team and Crossfunctional Teams.

Implement meaningful workarounds to shorten the customer downtime. Subsequently followup and ensure the implementation of the permanent solutions.

Identify the root cause of an issue document it and provide feedback to the roadmap team on corrective actions to ensure such cases are not missed in the future.

Participate in or organize a war room call to troubleshoot the issue with collaboration with the crossfunctional teams.

Ensuring meeting the agreed SLAs

Incident management reporting RCA documentation in Jira

Plan design develop and maintain software application defect fixes in a timely manner

Write clean scalable and efficient code.

Implement software solutions using Python Flask Angular PostgreSQL SQLAlchemy and AWS services..

Conduct unit testing and integration testing to ensure software quality.

Collaborate with Quality Assurance teams to identify and fix software defects.

Create and maintain technical documentation for software projects.

Use version control systems (Git) to manage and track code changes.

Participate in code reviews to ensure code quality consistency and best practices.

Work as part of an agile development team to deliver software increments.

Open to learn from each other in the team and each experience daytoday.

Qualifications:

Bachelors degree in computer science Software Engineering or a related field.

Proven experience as a Software Engineer or in a similar role.

Proficient in one or more programming languages.

Strong problemsolving and analytical skills.

Excellent communication and teamwork skills.

Ready to work in flexible working hours when needed.

Requirements:

Experience with web application development and support (frontend and/or backend).

Have at least 5 years of experience in developing & supporting Python related applications.

Experience in building & supporting applications with containerization such as Docker

Experience in writing relatively complex DB queries (any relational DB) is required.

Experience in building web platforms with Angular 9 is nice to have.

Experience in building RESTful APIs using Python and web frameworks such as Flask is required.

Experience in working in any of the ORM tools like SQLAlchemy Django is required.

Experience with cloud computing platforms i.e. AWS (other Cloud knowledge is also considered on Azure or

Google Cloud) is nice to have.

Should be comfortable with Agile methodologies such as Scrum Kanban

Key competencies required: Support ProblemSolving Analytical Collaboration and Accountability

AWS certifications would be an advantage.