Azure Cloud Ops

Job Description :

Key Responsibilities :

The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform theessential functions.

The Azure SME is primarily responsible for:

Azure Incident Management This support role will sit behind a team of 1st and second line support teams and will be a 3rd line resolver for support tickets coming through from customers relating to the platforms sharing knowledge with L1 & L2 Teams ensuring any ticket achieve SLA and providing technical leadership to junior member of the team.

Service Delivery Automation A modern support operation needs to be driven by automation. It is expected that as part of this role that the engineer will be looking to provide automated workflows or scripts to solve common issues
with customer environments; Operational Procedure Documentation The support engineer will be tasked with ensuring that all support operation procedures.

Provide escalation management The support is responsible for ensuring all technical issues received from clients are effectively escalated to either the professional service team or to Microsoft premier support to ensure a resolution can be found for customers.

Assists knowledge management The Engineer will lead in maintaining an environment conducive to exchanging and sharing knowledge internally.

Microsoft Technical Skills:

Microsoft Azure Architecture Skills (AZ300 & AZ301) /Azure Networking (Az700)
Minimum of 6 years of progressive experience in IT infrastructure solutions
Minimum of 4 years of experience in Azure public cloud
Minimum of 1 years of experience in Azure stack hardware management.
Minimum of 1 years of experience in Azure Monitor.
Minimum of 4 years of experience deploying cloudbased infrastructure solutions
Strong troubleshooting experience in Azure Infra and Azure network.
Experienced with ITIL process.
Deployment of Azure Active Directory with onpremises Active Directory integration
Integration of networktonetwork connectivity with Azure Virtual Network Gateways
ExpressRoute and vendorspecific VPN appliances
Deployment of Azure networking load balancing and security technologies
Deployment of storage services on Microsoft Azure
Deployment of virtual machines on Microsoft Azure
Migration of existing infrastructure resources to Microsoft Azure
Implementation of locallyredundant and geographicallyredundant solutions
Deployment of Azure Backup and Azure Site Recovery services
Understands Role Based Access Controls and Identity Access Management policies
Experience with network planning design and management
Experience with network security concepts and practices
Experience with Microsoft Windows Server troubleshooting.
Experience with Microsoft SQL Server or equivalent relational database software
Experience with backup disaster recovery and business continuity planning
Demonstrates strong customer service orientation and ability to work in a team
oriented collaborative environment
Demonstrates strong written and verbal communication skills
Demonstrates strong organizational and time management skills
Desire to continuously learn new and emerging technologies

Desirable Skills:

Docker Skills
Azure Kubernetes skills
Azure Devops