Customer Support Representative
Customer Support Representative
Posted on :
02-09-2024
Employer Active
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Job Description
Hope this email finds you well and safe!
It is our pleasure to inform you that your candidature is shortlisted. We await your confirmation to proceed with further rounds of interview. Kindly go through brief summary of our company and the job description for your reference.
Wish you have a great experience through Trigent we are excited to get you on board soon.
About us:
Trigent Software Pvt LTD was founded in the year 1995 we have grown leaps and bounds. A Trusted partner of choice over 2 decades for various organizations across industries. We persistently thrive for perfection reliability accountability and trust. We have realized many of our employee potentials nurturing both employees and clients in a holistic approach.
Trigent is a CMM Level 4 software Development Company in Bangalore and its head office in Boston (USA). We take immense pride in being a Microsoft certified Gold partner. Trigent generates extraordinary value to our clients who benefit from responsive and competent delivery that adheres to tested methodologies and best practices in the talent acquisition industry. Our mission is to help our partners in Overcoming Limits of Competitiveness Productivity Technology Complexity Time and Budget Constraints with over 25 years of stellar track record.
Why Trigent
1. Time tested and established organization. 2. MultiNational presence 3. Career growth and development opportunities. 4. Competitive pay and benefits. 5. Sustained employee motivation. 6. Connect with us on the Go and More.
Employment Type:
Trigent promotes a culture of individual and professional growth within an environment of continuous learning and work exposure with reputed clients. You will be permanent employee of Trigent and will be working with our partnered clients on various projects at their location.
Description/Comment:
Make outbound calls to the candidate and motivate them to complete job applications.
Schedule/reschedule the first day of work for the employees and share necessary information.
Review the application form and make sure all the details are filled in appropriately.
Handle inbound calls and resolve candidates queries.
Respond to candidates queries over email/text.
Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage
Provide excellent experience to the candidates.
Maintaining a quality score of 90% and above throughout.
Escalate issues and seek advice when faced with complex issues/problems
Ensure process controls are in place; Maintain validate and update process documentation as applicable to ensure compliance with documentation requirements
Must be able to propose process improvement ideas that can reduce time improve accuracy or enhance controls
Participate in Team building activities
Ensure and maintain the security and confidentiality of client data
Ensure Customer Satisfaction
Hours: 5:30pm to 3:00am
Current CTC: NA
Expected (Discussed & agreed) CTC:
NOTICE PERIOD: Immediate
Kindly reply to this email to confirm your acceptance.
It is our pleasure to inform you that your candidature is shortlisted. We await your confirmation to proceed with further rounds of interview. Kindly go through brief summary of our company and the job description for your reference.
Wish you have a great experience through Trigent we are excited to get you on board soon.
About us:
Trigent Software Pvt LTD was founded in the year 1995 we have grown leaps and bounds. A Trusted partner of choice over 2 decades for various organizations across industries. We persistently thrive for perfection reliability accountability and trust. We have realized many of our employee potentials nurturing both employees and clients in a holistic approach.
Trigent is a CMM Level 4 software Development Company in Bangalore and its head office in Boston (USA). We take immense pride in being a Microsoft certified Gold partner. Trigent generates extraordinary value to our clients who benefit from responsive and competent delivery that adheres to tested methodologies and best practices in the talent acquisition industry. Our mission is to help our partners in Overcoming Limits of Competitiveness Productivity Technology Complexity Time and Budget Constraints with over 25 years of stellar track record.
Why Trigent
1. Time tested and established organization. 2. MultiNational presence 3. Career growth and development opportunities. 4. Competitive pay and benefits. 5. Sustained employee motivation. 6. Connect with us on the Go and More.
Employment Type:
Trigent promotes a culture of individual and professional growth within an environment of continuous learning and work exposure with reputed clients. You will be permanent employee of Trigent and will be working with our partnered clients on various projects at their location.
Description/Comment:
Make outbound calls to the candidate and motivate them to complete job applications.
Schedule/reschedule the first day of work for the employees and share necessary information.
Review the application form and make sure all the details are filled in appropriately.
Handle inbound calls and resolve candidates queries.
Respond to candidates queries over email/text.
Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage
Provide excellent experience to the candidates.
Maintaining a quality score of 90% and above throughout.
Escalate issues and seek advice when faced with complex issues/problems
Ensure process controls are in place; Maintain validate and update process documentation as applicable to ensure compliance with documentation requirements
Must be able to propose process improvement ideas that can reduce time improve accuracy or enhance controls
Participate in Team building activities
Ensure and maintain the security and confidentiality of client data
Ensure Customer Satisfaction
Hours: 5:30pm to 3:00am
Current CTC: NA
Expected (Discussed & agreed) CTC:
NOTICE PERIOD: Immediate
Kindly reply to this email to confirm your acceptance.
Employment Type
Full Time
Company Industry
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
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