ServiceNow Architect
ServiceNow Architect
Posted on :
30-08-2024
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Job Description
Key Areas of Responsibility
- Serve as primary technical pointofcontact for projects and as the face of the development team to the customer.
- Define at an architectural and design level of detail technical solutions aligned with our clients business problems and ServiceNow Implementation Best Practices
- Understand customer requirements translate to solutions and communicate to clients.
- Estimate Stories monitor Developers work and own overall quality and delivery of development; may perform a portion of development on Stories that cannot be delegated
- Responsible for Sprint demos and delivery of additional development artifacts documentation and knowledge transfer activities if purchased by the client
- Work collaboratively with Engagement Manager to monitor for scope creep and resolve critical path technical issues and challenges
- Help/mentor Developers Technical Consultants in relation to technical design standards and implementation of best practices
- Maintain expert knowledge of the ServiceNow platform and products
- Perform research into technology partner or other vendor solutions in context of client requirements for integration
- Contribute to the continual improvement of Delivery Services processes as well as the maturing of the different portfolios capabilities expertise and best practices in consideration of customer needs and requirements
- Provide mentorship and guidance to other members of the team
- Ensure all time is recorded accurately and keep calendar uptodate with scheduled activities
- Other duties and responsibilities as assigned
Education and/or Experience Qualifications
- Degree or equivalent preferably in Computer Science or Information Technology
- 10 years working on the ServiceNow platform
- 03 years working on ServiceNow as Architect
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist for ITSM (CISITSM)
- At least 1 CIS certification (in addition to CISITSM)
Required Qualifications
- Proven consulting experience as a key technical resource leading the development and delivery of ITSM/ITOM solutions in client environments
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist for ITSM (CISITSM)
- At least 1 CIS certification (in addition to CISITSM)
- Expert level proficiency in at least four product lines including current CIS certification in at least three of the four
- Knowledge of ITIL minimum Foundation level ideally higher.
- Proven experience with key technologies relevant to the ServiceNow integration solutions including: SSO SAML SSL Web Services LDAP JDBC ODBC REST SCP FTPS
- Experience with scripting in the ServiceNow platform using JS: Business Rules Client Scripts UI Actions UI Pages Angular JS Jelly etc.
- Experience implementing systems using the Agile/Scrum methodology
- Active listening skills respecting others point of view and takes ownership of contributing the required input while demonstrating strong communication skills (written interpersonal and presentational)
- Demonstrated ability to influence and consult (providing options with pros cons and risks) while providing thought leadership in solving business processes and/or technical problems and relay that in English and not just IT jargon
- Demonstrated interpersonal skills customer centric attitude ability to deal with cultural diversity
- Proven team player and team builder
- Strong ownership accountability and attention to detail in all work efforts
- Superior maturity professionalism and judgment; ability to excel with minimum supervision
- Commitment to customer satisfaction and supports our brand promise and guarantee to always make it right
- Degree or equivalent preferably in Computer Science or Information Technology and proven experience in technical consulting roles.
Employment Type
Full Time
Company Industry
Key Skills
- APIs
- Pegasystems
- Spring
- SOAP
- .NET
- Hybris
- Solution Architecture
- Service-Oriented Architecture
- Adobe Experience Manager
- J2EE
- Java
- Oracle
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