Nutanix

ob Description Nutanix

Technical Skills:

Admin Operate and Manage Nutanix hyperconverged infrastructure.
Experience in configuring Nutanix Hardware and Software components.
Experience in configuring Nutanix server storage and networking.
Experience in Nutanix command line interface.
Experience in integrating Nutanix with Backup and Disaster recovery solutions.
Experience in monitoring Nutanix infrastructure and optimizing.
Maintain Nutanix infrastructure documents (HLD LLD).
Experience in Nutanix Performance Monitoring and Performance Chart.
Experience in VMware vSphere products.
Basic understanding of DHCP DNS and Active Directory.
Basic knowledge of Linux Operating Systems.
Basic knowledge of Physical Network and Storage technologies.

Key Responsibilities:

Resolve customers issues via telephone email or remote sessions.
Identify and escalate issues in a timely manner to vendor according to process guidelines.
Leverage internal technical expertise including peers mentors knowledge base community forums and other internal tools to provide the most effective solutions to customer issues.
Collaborate with other technology teams in diagnosing and isolating the cause of complex issues.
Maintain quality on case documentation SLA timeframes and operational metrics.
Performs within the Productivity Measure of the team (scorecard).
Handle Problem Management Post Incident Reviews and RCA.