Nutanix L2
Nutanix L2
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
We currently have openings in MS ITOCBangalore for Tier 3 Engineer Nutanix. Please share your profile on Workday if you are interested and meet the eligibility criteria.
Position: Tier 3 Engineer Nutanix
Hiring Manager: Raja Vala S Req No: Job level:
Job Description:
As a part of MS Nutanix support team deliverables the engineer is required to have strong Admin Operate and Manage skills in Nutanix to provide services for global HPE customers. Candidate should have a strong customer focus sensitivity in dealing with diverse cultures ability to learn and adapt quickly.
Eligibility & Qualification:
Bachelors degree in Engineering (or Equivalent).
Minimum 8 years of relevant experience in Enterprise Managed Service environment.
Certification on the latest tracks like NCPMCI VMware VCP ITIL is an added advantage.
Flexible to work in 24/7 support environment.
Minimum level should be SPE if applying as part of Internal Job Posting.
Technical Skills:
Admin Operate and Manage Nutanix hyperconverged infrastructure.
Experience in configuring Nutanix Hardware and Software components.
Experience in configuring Nutanix server storage and networking.
Experience in Nutanix command line interface.
Experience in integrating Nutanix with Backup and Disaster recovery solutions.
Experience in monitoring Nutanix infrastructure and optimizing.
Maintain Nutanix infrastructure documents (HLD LLD).
Experience in Nutanix Performance Monitoring and Performance Chart.
Experience in Nutanix upgrades.
Experience in Nutanix security best practices.
Experience in log analysis and RCA.
Experience in Nutanix Era Prism Flow Era Xi IoT and Files solutions.
Experience in VMware vSphere products.
Basic understanding of DHCP DNS and Active Directory.
Basic knowledge of Linux Operating Systems.
Basic knowledge of Physical Network and Storage technologies.
Key Responsibilities:
Resolve customers issues via telephone email or remote sessions.
Identify and escalate issues in a timely manner to vendor according to process guidelines.
Leverage internal technical expertise including peers mentors knowledge base community
forums and other internal tools to provide the most effective solutions to customer issues.
Collaborate with other technology teams in diagnosing and isolating the cause of complex
issues.
Maintain quality on case documentation SLA timeframes and operational metrics.
Performs within the Productivity Measure of the team (scorecard).
Handle Problem Management Post Incident Reviews and RCA.
NonTechnical Skills:
Excellent written and verbal communication skills.
Commitment to deliver high quality product and solution support.
Must achieve excellent customer satisfaction.
Take ownership and work with high productivity and efficiency.
Support other team members and seek their advice to make decisions on complex issues.
For Internal Job Movement:
Approval of the employees current manager is required.
Employees are expected to notify their manager prior to an interview.
Employees in Performance Improvement Plan are not eligible to apply.
Employment Type
Full Time
Company Industry
Key Skills
- Computer Science
- SQL
- Active Directory
- VB.NET
- Information Technology
- Tcp/IP
- OS
- Information Security
- Infrastructure
- QA
- RFP
- Technical Assistance
- Setup
- Dns
- UNIX
