Operations Business Development Manager - French Speaker fmx
Operations Business Development Manager - French Speaker fmx
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Job Description
About dentolo
We dont just offer insurance. We create solutions tailored to needs. Founded in 2015 dentolo builds and operates holistic insurance solutions radically centered around you. We believe in offering a solution for everyones individual needs so that they and their loved ones can be more carefree. Our solutions are built through conversations with our customers teams and market specialists. We call this our expert insurance approach. Today every fourth new online customer in Germany chooses us as their partner for dental and pet health insurance. Our first two brands dentolo and petolo are rated 4.5 of 5 on Google unlike any other provider. We are customerobsessed experts that love working together as a team. Our culture is built on collaboration fast execution and bold actions always caring about the customer first.
About the job
dentolo Deutschland GmbH is seeking a motivated and experienced Frenchspeaking Operations Business Development Manager (f/m/x) to support the launch of our pet insurance vertical in France. In this role you will drive process optimization and operational excellence as part of our expansion into the French market.Working under the guidance of the Country Manager you will take on key responsibilities such as executing strategic projects developing efficient workflows and leading a team of claims experts to ensure an outstanding customer experience. Collaborating closely with crossfunctional teams you will contribute to scaling operations and play an integral role in driving our growth in France.
Your role in a team:
Project Ownership & Process Improvement
- Lead the design and implementation of claims management processes for the French pet insurance product.
- Implement new structures and processes.
- Optimize operations including customer service processes in collaboration with Team Leads.
Leadership & Team Management
- Develop and manage a team of claims experts to ensure an exceptional customer experience.
- Conduct training evaluations and continuous improvement discussions.
- Monitor and improve process compliance and performance goals.
- Assist in daytoday customer service operations.
CrossDepartment Collaboration
- Collaborate with the Expansion Project Team and other departments such as Product Data Sales and Marketing to define new features gain insights and communicate with customers.
- Provide support during unexpected volume increases.
Daily Business & Operational Support
- Assist in daily operations to ensure smooth workflows.
Requirements
Must have
Handson experience in building structures and implementing processes.
Experience in a scaleup environment.
Proficiency in English and French is required.
Strong technical acumen.
Ability to build and maintain strong inhouse connections.
Strong direct communication skills with the ability to manage expectations and discuss requirements effectively.
Nice to have
- Experience in the insurance industry particularly in France.
- Proficiency in German.
- Technical skills and familiarity with tech tools.
Target achievements for the next half a year:
- Implement new structures and processes in claims management for the French pet insurance product.
- Collaborate with other departments for seamless operational improvements.
- Work closely with the Expansion Project Team and departments like Sales and Product Engineering.
- Conduct indepth analysis of the customer experience.
- Gain a deep understanding of operational processes to identify and implement optimization opportunities.
- Internalize operational processes and identify inefficiencies.
- Maintain a handson customerfirst approach.
Benefits
Why dentolo
Salary & vacation
- Attractive fixed salary
- Staggered vacation days starting at 28 days
Mobility & flexibility
- You have the choice between a free Swapfiets bike a BVG ticket (Umweltticket) or a Deutschlandticket subsidized by us
- Work abroad in the EU for up to 60 days
Health
- Benefit from free coaching sessions with nilo.health our mental health tool
- Free dental or pet health insurance to experience our products yourself
Development
- Training budget of 750 per year
- Regular (360 degree) feedback
Team spirit
- Legendary summer and winter parties
- Regular team events
Sounds like the perfect job for you
We look forward to receiving your application and getting to know you!
dentolo is an equal opportunity and diversity employer. We strive to create a friendly safe and welcoming environment for all our team members regardless of ethnicity gender gender identity and expression sexual orientation limitations and talents of any kind physical appearance social background marital status age or religion (or lack thereof).
When you apply we focus solely on your experience and motivation. You decide what additional information you want to disclose (photo marital status religion gender nationality etc.). We value and treat all applications equally.
Employment Type
Full Time
