11886 Sr ServiceNow Analyst
11886 Sr ServiceNow Analyst
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Job Description
Monitor health usage and overall compliance of ServiceNow and its applications.
Coordinate application and platform upgrades.
Build and maintain internal technical documentation manuals policies and processes.
Analyze troubleshoot and resolve complex software application related problems.
Develop systems integrations and process automation.
Participate in workflow development / release activities as needed.
Participate in unit system integration and user acceptance testing activities.
Responsible for 24x7 oncall support for customer impacting production problems.
Act as a technical liaison with software vendors
Ensure adherence to security standards
Respond to user tickets in the ticket queue and participate in administration activities to manage the rest of our application portfolio.
Participate in strategy and roadmap sessions
Communicate effectively both orally and in writing and to translate technical terminology into terms understandable to nontechnical employees.
Employment Type
Full Time
Company Industry
Key Skills
- ArcGIS
- Intelligence Community Experience
- GIS
- Python
- Computer Networking
- Data Collection
- Intelligence Experience
- R
- Relational Databases
- Analysis Skills
- Data Management
- Application Development
