Support Associate
Support Associate
Posted on :
27-08-2024
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Job Description
Overview:
TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client provider of digital technology and transformation information technology and services
Position: Support Associate
Location: New York NY 10005
Duration: 6 Months
Job Type: Contract
Work Type: Onsite
Job Description:
- The Support Analyst will provide support to End Users on a variety of computing issues.
- Job Responsibilities and Functions Diagnose resolve and followup on issues relating to various user computing issues
- Provide technical support by phone remote access deskside or site visits as required
- New hire device setup/Imaging
- Experience utilizing ticketing systems Ensure tickets are accurately documented and resolved in accordance
- Device inventory management Position may require working extended hours or occasional night/weekend as required
- Excellent communication skills both verbal and written
- Ability to multitask in a fastpaced environment
- Office 365 Productivity Tools VPN troubleshooting/connectivity Mobile Device Support Follow client Compliance standard
Preferred Qualifications
- 1 year(s) relevant technical field experience Windows 10 support experience
Prior Help Desk experience
- Prior ticketing system experience such as ServiceNow
- Ability to write clear concise documentation
- Ability to provide excellent customer service in person over phone through email and using remote tools Attributes for Success
- Strong written and verbal communication skills
- Focus on customer service
- Desire to work in a team environment
- Strong work ethic
- Ability to balance workload while maintaining high standards EUC L2 with Scripting experience must
Tek Wissen Group is an equal opportunity employer supporting workforce diversity.
Employment Type
Full Time
Key Skills
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