As an Application Support Engineer you will act as software detectives providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical issues that may arise. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Collaborate with crossfunctional teams to troubleshoot and resolve application issues. Monitor and maintain the performance of applications ensuring high availability and reliability. Investigate and diagnose incidents identifying root causes and implementing appropriate solutions. Provide technical support to endusers addressing their queries and resolving any issues. Document and maintain knowledge base articles for troubleshooting and issue resolution. Stay updated with the latest technologies and industry trends to enhance application support services. Professional & Technical Skills: Must To Have Skills: Proficiency in Network Security Implementation. Good To Have Skills: Experience with Palo Alto Networks Firewalls Fortinet FortiGate Firewall Zscaler Architecture. Strong understanding of network security principles and best practices. Experience in implementing and managing network security solutions. Knowledge of firewall technologies and their configurations. Familiarity with VPN technologies and protocols. Understanding of network protocols and TCP/IP stack. Excellent troubleshooting and problemsolving skills. Additional Information: The candidate should have a minimum of 2 years of experience in Network Security Implementation. This position is based at our Pune office. A 15 years full time education is required.