Telecalling Supervisor
Telecalling Supervisor
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Job Description
- Customer escalation management
- Trouble shooting customer problems
- Flexible to work in all shifts
- Handling customers over Voice/Mail and Chat
- Delighting customers
- Perform audits and quality checks on Team Leads & Floor Supports
- Ensure all client deliverables met within timelines
- Ensure productivity/quality enhancement and process meet all metrics
- Hold periodic meetings discuss task delegation and review issues
Employment Type
Full Time
Company Industry
Key Skills
- Restaurant Experience
- Customer Service
- Hospitality Experience
- Management Experience
- Mediation Experience
- Guest Services
- Merchandising
- Experience with Children
- Leadership Experience
- Mentoring
- Supervising Experience
- Neonatal Ventilator
