Customer Success Manager
Customer Success Manager
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Salary Not Disclosed
1 Vacancy
Job Description
THIS JOB CAN BE FOUND ON OUR EXCLUSIVE JOB BOARD IT IS NOT A DIRECT ROLE AT AUGMENT JOBS.
Role Overview: The Customer Success Manager (CSM) will be the primary point of contact for our clients ensuring they receive maximum value from our products/services. The CSM will work closely with clients to understand their needs address any issues and guide them through best practices to achieve their business objectives.
Key Responsibilities:
- Client Onboarding: Lead the onboarding process for new clients ensuring a smooth transition and thorough understanding of our products/services.
- Relationship Management: Build and maintain strong longterm relationships with clients serving as their advocate within our company.
- Customer Support: Address and resolve any client issues or concerns promptly ensuring a high level of customer satisfaction.
- Product Utilization: Provide guidance and recommendations on product features and best practices to help clients achieve their goals.
- Account Growth: Identify opportunities for upselling or crossselling additional products/services that align with the clients needs.
- Feedback Loop: Collect and relay client feedback to relevant teams to drive product improvements and innovations.
- Reporting: Track and report on client metrics satisfaction and success stories to help shape our overall customer strategy.
Qualifications:
- Bachelors degree in Business Marketing or a related field (or equivalent work experience).
- Proven experience in a Customer Success Account Management or similar role.
- Strong understanding of customer relationship management and customer service best practices.
- Excellent communication and interpersonal skills with the ability to manage multiple client relationships effectively.
- Analytical skills to assess client needs and evaluate the impact of solutions.
- Proficiency in CRM software and other relevant tools.
Benefits:
- Health dental and vision insurance
- 401(k) with company match
- Paid time off (PTO) and holidays
- Professional development opportunities
Employment Type
Full Time
