Pakistan - Technical Services Manager

This is a remote position.

D.

engage is a marketing and messaging software provider whose solutions enable brands to automate digital customer engagement to improve customer experience and reduce operating costs.

D.

engage s customer driven marketing platform implements a datadriven approach to designing automating and optimizing personalized customer engagement across channels and devices. D.

engage is used by customercentric brands across a wide range of industries.

D.

engage was founded and is led by MarTech SaaS veterans who have decades of experience growing multiple SaaS companies from the ground up. These companies have now been acquired by multibilliondollar organizations. D.

engage is our latest venture.

D.

engage team is here to make a difference in digital marketing by creating customer journeys that feel highly personalized and exciting. Our mission is to work with our clients as partners and align with them to help achieve their business objectives. This is done by understanding our client s on an individual level through data analytics and in turn interacting with them through interactive content. We offer our clients insight into their customers behavior and guide them through decisions and actions regarding their interactions. This is all achieved with the highest levels of data security and privacy to all data.

About the role

Be the technical guru of our support team helping and guiding our clients. This is a Pakistan based role (The candidate can apply from Karachi Lahore or Islamabad):

Responsibilities:

• You will provide professional and understandable answers and solutions
  

• You will analyze and troubleshoot technical issues related to usability API calls imports exports campaign creation bugs identification DB queries basic deliverability issues among other things.
  

• Provide guidance to the technical executive team and clients in regards to data strategy and integrations methods
  

• You will closely work with the account management team to resolve technical issues facing their
  

clients in a timely manner and recognizing where you need to escalate to the development team

• follow help desk workflows
  

Requirements

• 3 to 4 years of experience in the SaaS industry
  

• Excellent communication skills (email/phone)
  

• Excellent command of English (written and spoken)
  

• Ability to explain technical topics in an understandable fashion.
  

• Ability to think outside of the box and provide creative solutions matching client requirements
  

• Team player with the ability to work as part of an international remote team
  

• Eager to learn and adapt to the everevolving word of digital marketing
  

• Fluency in more than one language is highly preferred.
  

Technical skills:

• Good knowledge of helpdesk management
  

• Good knowledge of DNS
  

• Understanding of mobile SDK architecture.
  

• Understanding of mobile multimodular support.
  

• Understanding of mobile development platforms(Flutter Cordova ReactNative Android iOS).
  

• Advanced knowledge of java script website integration and HTML
  

• Advanced knowledge of API
  

• Advanced knowledge of DB queries and relational DB structure
  

• Previous experience in a technical digital marketing position is preferred but not a prerequisite
  

Benefits