TechBar Technician
TechBar Technician
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Job Description
Job Title: TechBar Technician
Job Summary:
We are seeking a highly motivated and skilled TechBar Technician to provide technical support to our customers in our TechBar area. The ideal candidate will have excellent customer service skills and a passion for technology. They will be responsible for diagnosing and repairing a variety of technical issues and providing expert advice to customers.
Key Responsibilities:
User and administration of operating systems including Mac OSX/IOS Windows and Linux Ubuntu.
Expertise in MAC OS and Windows OS platforms
Aptitude and ability to learn to adapt quickly to new technology and business requirements in a fast paced dynamic global environment.
Expertise on troubleshooting Mac devices knowledge on troubleshooting windows devices.
Troubleshooting a variety of client mobile and cloud applications office software (Microsoft Office Google Apps Suite Browsers Salesforce etc.).
Hardware provisioning imaging troubleshooting and software installation for laptops (Apple & Dell) desktops (Dell) and corporate owned/BYOD mobile devices (IOS/Android) along with standard peripherals.
TCP/IP networking support and troubleshooting of a corporate user and remote user environment with LAN WAN and VPN implementations globally.
Understanding and adhering to security policies and corporate best practices.
Solve complex incidents by applying known documented solutions and processes taking work items through to completion with minimal direct supervision.
Partner with senior members of the team to learn new skills ask for help and escalate as needed.
Understand all aspects of Salesforce configuration and technical/functional capabilities including all changes and potential system implications related to ongoing releases
Perform all tasks related to the daytoday operations of several large implementations of Salesforce including managing users creating and maintaining custom objects and fields handling bulk data migration workflows validation rules page layouts and troubleshooting of Apex and integrations
Manage a fastpaced queue of support requests driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution
Maintain and demonstrate 100% compliance with all written security policies SOX procedures and change management controls
Communicating in different settings and methods including team meetings conference calls email instant messaging and social media.
Training team members in formal and informal settings.
Customer and technical support processes.
Linux support experience
Provide technical support to customers at the TechBar area including diagnosing and repairing a variety of technical issues.
Work with the store team to ensure the TechBar area is wellmaintained and stocked with the necessary tools and supplies.
Document and maintain accurate records of all repairs and services provided.
Always maintain a positive and professional attitude ensuring that all customers receive the highest level of service.
Qualifications:
High school diploma or equivalent.
A certification or equivalent technical certification preferred.
2 years of experience providing technical support in a retail or customer service environment.
Strong customer service skills including the ability to communicate technical concepts to nontechnical users.
Excellent problemsolving skills with the ability to diagnose and resolve technical issues quickly and efficiently.
Knowledge of current Windows and Mac operating systems as well as mobile operating systems (iOS and Android).
Ability to work independently and as part of a team with a positive and collaborative attitude.
Employment Type
Full Time
