Customer Service for Cruise Line 1300hr Start 1118
Customer Service for Cruise Line 1300hr Start 1118
Posted on :
06-11-2024
Employer Active
1 Vacancy
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Job Description
This is a remote position.
Start Date: Class begins on November 18 2024
As a Remote Customer Service Representative you will play a crucial role in providing outstanding support to our guests. You will handle both inbound and outbound calls assisting customers with inquiries bookings and resolving issues all while delivering a positive and memorable experience.
**Key Responsibilities:**
Handle inbound calls from customers to answer inquiries and provide information about cruise packages itineraries and services.
Make outbound calls to follow up with customers regarding bookings promotions and feedback.
Assist customers with the booking process including making reservations and processing payments.
Resolve customer complaints and issues in a professional and timely manner.
Maintain accurate records of customer interactions and transactions.
Collaborate with team members to enhance service quality and improve operational efficiency.
Stay updated on cruise line policies procedures and promotions.
**Qualifications:**
Previous experience in customer service preferably in the travel or hospitality industry.
Excellent communication skills both verbal and written.
Strong problemsolving abilities and a customercentric approach.
Ability to work independently and manage time effectively in a remote environment.
Proficient in using computers and customer service software.
Must have a reliable internet connection and a quiet workspace.
**Why Join Us**
Flexible workfromhome opportunity as an independent contractor.
Competitive pay with performance incentives.
Comprehensive training provided starting November 18 2024.
Be part of a passionate team dedicated to creating exceptional experiences for our guests.
Employment Type
Full Time
Key Skills
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