German Customer Support Igaming industry
German Customer Support Igaming industry
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Job Description
Join a dynamic team in Malta supporting Germanspeaking customers. Located in a modern office this role offers a friendly environment with opportunities for professional growth and teambuilding activities.
Tasks
- Provide customer support via chat (rarely over the phone) to Germanspeaking users.
- Assist with inquiries about website games and resolve issues efficiently.
- Maintain a positive and professional approach while working collaboratively with the team.
Requirements
Language Skills: Native or fluent German (spoken and written) and fluent English.
Experience: No prior experience required but customer service experience is a plus.
Mindset: Customerfocused reliable and a team player.
Benefits
Salary:26266.20 annual basic salary
- extra 2.50/hour for shifts after 18:00.
- extra 4/hour for night shifts.
- Increase salary after 1 year of employment
Bonus: Private and team bonuses based on KPIs and team spirit.
Work Hours: 40 hours per week rotational shifts (24/7 support 5 days on 2 days off).
Paid Breaks: 30 minutes per 8hour shift.
Leave: 28 days of annual leave (calculated as 244 hours).
Training:
- 14day paid training program.
- Individualized training without tests.
Relocation Support:
- Up to 1000 reimbursement after completing the trial period.
- Clause to repay training and relocation costs if leaving within six months.
Perks & Culture:
- Weekly team lunches or dinners.
- Fun activities such as beach days boat trips and kayaking.
- Access to cool electric bikes for personal use.
- Large terrace
- Flexible HR policies.
This role is ideal for motivated German speakers who want to work in a vibrant and flexible environment. Enjoy the sunny Maltese lifestyle while contributing to a supportive team. Apply today and start your journey with us
Employment Type
Full Time
