Customer SupportIT Support Dutch
Customer SupportIT Support Dutch
Posted on :
20-11-2024
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1 Vacancy
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Job Description
Join a global enterprise in Athens providing exceptional customer and IT support for innovative tech solutions. Located in a modern ecofriendly office in downtown Athens this role offers a collaborative and vibrant work environment with opportunities for professional growth.
Tasks
- Troubleshoot technical issues and resolve customer inquiries effectively on the first contact.
- Respond to calls and emails regarding mobile/web applications accounts and general inquiries.
- Build strong customer relationships to ensure satisfaction and retention.
- Maintain and update internal databases with accurate information from customer interactions.
- Represent the company in a positive professional manner while becoming an expert on its products.
Requirements
- EU passport holder
- Ideally already located in Athens.
- Language Skills: Fluency in Dutch and English (German is an asset).
- Experience: Minimum 1 year in customer support or tech/software support.
- Familiarity with Salesforce is a plus.
- Ability to identify and resolve technical problems efficiently.
- Excellent communication and relationshipbuilding skills.
- Team player with a selfmotivated and goaloriented attitude.
- Strong organizational skills capable of managing multiple tasks and priorities.
- Mindset: Positive dependable and respectful with a drive to achieve success.
Benefits
- Salary:gross per month with additional compensation for Sunday work.
- 14month salary system plus a 5% annual income bonus.
- Paid overtime.
- Work Schedule: 40hour workweek with shifts between 9:0017:00 or 10:3018:30. Paid 30minute lunch break included.
- Leave: 22 days of annual paid leave.
- Support & Development: Personalized onboarding program with mentorship (34 weeks). Opportunities for professional growth and collaboration with a global team.
- Culture & Perks: Open flat organizational structure. Fun company events and visits from the CEO.
- Companyprovided equipment (laptop headset etc.).
- Insurance: Private group life and medical insurance plan.
This role is ideal for a motivated customerfocused professional eager to develop their skills in a supportive and innovative environment. Join the team in Athens and take your career to the next level in a global enterprise. Apply today!
Employment Type
Full Time
Key Skills
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