Part-time Project Manager HumanServices Modernization

Primary Responsibilities:

• Understands the Project drivers and expected business outcomes.
• Develops the project management plans in collaboration with key stakeholders including the vendor to achieve business outcomes.
• Facilitates the daytoday aspects of Project schedule scope and quality.
• Collaborates as necessary to elicit document prioritize and follow through to completion business and solution related requirements.
• Develops and coordinates application support training with the vendor.
• Logs and follows through to disposition Projectrelated risks action items issues and decisions.
• Performs risk management; escalates issues and risks as needed.
• Provides complete transparency to project performance.
• Controls scope to achieve value within the approved time and cost; recommends timely corrective actions.
• Collaborates to develop a workstream transition plan.
• Monitors progress and reports status.
• Other duties as assigned.

Primary Deliverables:

• Project Management Plans
  • Scope statement
  • Work Breakdown Structure
  • Project Schedule
• RAID Register
  • Risks
  • Action Items
  • Issues
  • Decisions
• Documented prioritized and fulfilled business and solutionrelated requirements (as applicable)
• As applicable project deliverables including Training Content Development and Coordination
• Communication Plan
• Quality Management Plan
• Workstream Transition Plan
• Status Reports

Mandatory Qualifications:

• B.S. or B.A. degree (4 year)
• 5 years experience as a senior project manager including an application implementation
• Demonstrated ability to elicit and document business requirements and create process flows
• Ability to collaborate with a vendor for application support training
• LOCAL to the Twin Cities metro area

Desired Qualifications:

• Experience managing technology projects in state county or city governments or nonprofit sector
• PMP certification from PMI or other Project management certification
• Demonstrated competency in small group facilitation and business relationship management
• Note: Diverse and bilingual candidates are strongly encouraged to apply.

Skills and Abilities:

• Business acumen
• Elicitation skills
• Relationshipbuilding skills
• Practical and pragmatic processorientation; efficient and effective
• Has or can quickly earn trust and credibility with stakeholders and Project team through action and transparency
• An honest broker can deliver bad news in good ways
• Ability to communicate updownandacross
• Influencing skills
• Analytical strategic creative and systems thinking skills
• General management skills
• Ability to analyze problems identify and evaluate options and implement solutions
• Ability to determine priorities plan workload and meet deadlines
• Knowledge of Project management best practices; ability to adapt to the needs of the organization/Project.
• Performs at high levels under pressure even during organizational chaos
• Coachable; open and receptive to continual feedback
• Proficient in MS Office suite and collaboration tools

Business Need

• Ramsey County SSD currently uses paperbased files to manage resident cases. Electronic case file management is needed to improve case file form document management and workflow and improve resident support through modern technology and updated processes.

Project Overview Scope and Expected Benefits

Project Overview

• The Traverse electronic case file management tool will replace paper case files with a tool to create and manage digital case files.
• Doing so enables complex decisionmaking and robust reporting for SSD.
• Project kickoff is expected to occur in January 2025 with completion before December 2025.
• The implementation is a large project encompassing multiple workstreams including but not limited to technology business requirements training and change management.
• The project will be led by a program manager with multiple project managers facilitating workstreams.
• The project team will collaborate with Northwoods Consulting and multiple business teams to develop a coowned project plan and project documents.
• Project managers are expected to have strong facilitation documentation and business problem solving skills and the ability to manage multiple work streams within the project.
• In addition to managing workstream project documents and facilitating meetings they support the project by assessing needs and documenting options managing requirements gathering and creating various project documents.

Project Scope

Scope includes project initiation requirements gathering planning technical implementation change management training implementation and Traverse postimplementation support transition to operations and IS teams. Post implementation Traverse will:

• Integrate electronic forms and documents.
• Provide automated workflow for internal and external collaboration and document availability and management.
• Improve case file access and management.

Expected Benefits

Ramsey County expects the new Traverse tool to improve workflow form document and information management and:

• Provide more timely response to residents.
• Improve workload management.
• Eliminate manual processes and paper.
• Automate workflows and communication between workers providers and residents.
• Reduce the risk of human error and missed information and lost information.
• Simplify sharing information when needed and appropriate.
• Become in line with other Minnesota counties using digitized and automated case file management.
• Improve the security of gathered shared and stored information