Inbound Call Representative
Inbound Call Representative
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Salary Not Disclosed
1 Vacancy
Job Description
Speak Solutions Deliver Growth Empower Brands
Opportunity meets innovation with our client a global leader in the marketing solutions industry. They specialize in delivering comprehensive services that drive growth and amplify brands from cuttingedge digital marketing strategies to seamless fulfillment solutions. With a commitment to excellence and creativity they empower businesses of all sizes to thrive. This is your chance to collaborate with an organization that redefines success on a global scale offering unparalleled exposure and the ability to contribute to groundbreaking initiatives all while staying rooted in your home country.
As an Inbound Call Representative you will be the primary touchpoint for customers managing and distributing inbound calls while ensuring a seamless and professional experience. You will interact with new and existing customers as well as thirdparty partners addressing a variety of inquiries with clarity and efficiency. Your role involves providing accurate information maintaining detailed records of customer interactions and upholding the highest standards of customer service in a timely and professional manner.
Shift: 10:00am6:00pm MK Time
Work Setup: Onsite Skopje
- Provide exemplary customer service by managing customer inquiries effectively aiming for firstcall resolution inhouse or escalating to the appropriate external department.
- Disseminate accurate product and program information in accordance with established call scripts FAQ responses and training updates.
- Communicate messages consistently and effectively evaluating calls and escalating them to external departments when necessary.
- Manage assigned project work promptly including call handling aftercall documentation and related tasks such as endofday reports and call trackers.
- Gather relevant customer information and document interactions in Customer Relationship Management (CRM) systems or escalation forms.
- Collaborate with team members supervisors and clients to share suggestions address technical issues and promote best practices.
- Remain calm under pressure while handling challenging calls.
Requirements
Skills That Resonate with Excellence
- Exceptional customer service and interpersonal communication skills.
- Outstanding written and verbal English communication skills with the ability to articulate ideas clearly and persuasively.
- Strong multitasking organizational time management problemsolving and decisionmaking abilities.
- Proven ability to work effectively both independently and as part of a team.
- Proficiency in CRM software phone systems and other sales productivity tools.
- Capability to prioritize workload and work autonomously in a fastpaced environment.
- Excellent listening skills and attention to detail.
- Highly motivated targetdriven and passionate about driving business growth.
Benefits
Perks That Keep You Connected
- Private Medical Insurance
- Access to Sportmaster
- 20 days annual leave
- Career growth opportunities
- Diverse and supportive work environment
- Free upskilling through Emapta Academy courses (Want to know more Visit )
Who are we
EMAPTA is proud to be recognized as a leading Global company with a steadfast commitment to excellence in outsourcing solutions. As part of our ambitious expansion strategy we are thrilled to announce our entry into Macedonia a country brimming with immense potential and a talented workforce. We firmly believe in the abilities of the Macedonian people and are eager to contribute to the countrys growth and development. This expansion marks a significant milestone for us as we extend our global footprint into this promising region.
With our entrance into Macedonia EMAPTA offers an exciting opportunity for professionals to work with a truly global company while enjoying the benefits of a local Macedonian office and support team. We are dedicated to bridging the best of two worlds by combining our international expertise with the rich talent pool and unique local insights that Macedonia has to offer. Our vision is to empower businesses with toptier outsourcing services while fostering strong ties with the local community. EMAPTAs presence in Macedonia promises to be a mutually enriching collaboration that propels both the company and the country towards greater success on the global stage.
#EmpoweringPeople #EmaptaExperience
Skills That Resonate with Excellence Exceptional customer service and interpersonal communication skills. Outstanding written and verbal English communication skills, with the ability to articulate ideas clearly and persuasively. Strong multitasking, organizational, time management, problem-solving, and decision-making abilities. Proven ability to work effectively both independently and as part of a team. Proficiency in CRM software, phone systems, and other sales productivity tools. Capability to prioritize workload and work autonomously in a fast-paced environment. Excellent listening skills and attention to detail. Highly motivated, target-driven, and passionate about driving business growth.
Employment Type
Full Time
