Virtual ReceptionistLegal Intake Specialist
Virtual ReceptionistLegal Intake Specialist
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Job Description
This is a remote position.
We are a boutique virtual receptionist service for law firms in the United States and Canada. Our clients rely on us to be the first impression and the voice of their law firm. Law firms invest a lot of money in Back Office Betties in order to provide their own callers with a worldclass customer service experience meaning that we must continually be the best at what we do. With that being said the Legal Intake Specialist is the most important role in our company! Our Legal Intake Specialists go above and beyond to provide exceptional customer service through detailed call handling instructions scheduling appointments answering FAQs taking messages and transferring calls.
What does a day in the life of a Legal Intake Specialist look like We are glad you asked! A typical Legal Intake Specialist takes about 90120 calls per day. This is a very fast paced environment! Calls are typically backtoback throughout the day. You are answering for about 60 different law firms on any given day. This means each call is unique. One second you might be answering for a criminal attorney that has a potential new client on the line. The next call might be opposing counsel on a case wishing to speak with the attorney. Being confident is key! You never know what call is coming next. While you are going through your day you are supported by an exceptional team of Betties via our team chat. If you have a mean GIF game you will fit right in!
- Do the right thing even when its hard: Never take a shortcut because its more convenient for you. Take the long road when its best for the client the team or the company. Act with integrity especially when no one is looking. Do whatever it takes to turnaround a bad situation.
- Figure it out and get it done: Ideas deserve praise execution is worthy of worship. Exhaust all resources. Identify. Research.
- Be a goal digger: Achieve the extraordinary. Bring your Agame. Exceed expectations.
- Focus on the good of the whole: Its not about who is right; its about what is right. Community (teamwork clients) before self. Teamwork makes all of our dreams work.
- Own the outcome no excuses: If you want something be proactive and go after it. Ask "How do I get there" instead of complaining about being there. Foster a culture of candor and accountability.
- ABC Always Be Curious: Have a thirst for learning. Practice a growth mindset. Continuously explore new and better ways.
Requirements
- You MUST complete our survey. Please CLICK HERE for the survey (). We will not review applications that are missing a survey.
- You must reside in AZ NV PA TX or FL.
- Pay is $16/hr for Englishonly speakers and $18/hr for bilingual with English/Spanish
- Customer service or telephone experience preferred
- We are looking to fill shifts between 7:30am5pm PST shift MondayFriday.
- Quiet home office space (background noise such as pets or children may lead to termination)
- Internet speeds of 75 MBPS (Visit Fast.com to check.)
- Hardwired internet only. No 5G internet. You must have a static IP address. (CenturyLink Verizon & TMobile are a banned providers due to their unreliability and 5G networks.)
- A wired Ethernet connection. Wifi is a security risk and can also cause a spotty connection.
Benefits
- No work on the weekends. We are only open Monday through Friday.
- Work from home ALWAYS!
- We provide all the equipment you will need
- Paid training
- Internet reimbursement
- Bereavement leave for the loss of a friend or family member
- Bereavement leave for the loss of a furry loved one
- Biannual Wellness days
- Paid holidays
- Earn up to 20 days of PTO per year
- Paid sick leave
- Paid wellness leave
- Health dental and vision insurance available for fulltime employees
- 401k available for fulltime employees
- Fourmonth Snoo rental to all expectant Betties for their baby
- Bonusly: A peertopeer recognition software to cash in points for gift cards and prizes
- $100 a year to spice up that space: Cash in $100 a year to use to make your workspace uniquely you!
- Wellness Month: We send you a customized box full of goodies or a Massage Envy gift card. Thats not all! We host an entire month of wellness tips trainings and a wellness virtual team event.
- Virtual Team Gatherings: We gather either monthly or bimonthly for a fun team event. Past examples include a taco cooking class a virtual costume party with trivia and prizes and a tour of a farm in Australia.
- Dream Granting: When it comes time to celebrate you we want to celebrate in a way that will help you achieve your dreams. Past dream grants include a Pink Jeep Tour in Sedona an entire day at a spa and wine tasting with giraffes.
- American Dream Program: Want to purchase a home We will give any Bettie purchasing a home $1000 towards their down payment. In fact our 5year goal is that 80% of our team are homeowners.
- Annual MVP: One of our Betties wins the Annual MVP award winning a gift or trip of their dreams!
You MUST complete our survey. (k). We will not review applications that are missing a survey. You must reside in AZ, NV, TX or FL. Available shifts between the hours of 5am - 5pm PST, Monday-Friday (must be available for an 8-hour shift daily) Customer service or telephone experience preferred Quiet home office space (background noise such as pets or children may lead to termination) Internet speeds of 75+ MBPS (visit Fast.com to check. CenturyLink is a banned ISP due to the unreliability of their network) A wired Ethernet connection. Wifi is a security risk and can also cause a spotty connection.
Employment Type
Full Time
