Reservation Revenue Analyst
Reservation Revenue Analyst
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Job Description
Where innovation meets comfort transforming the way the world stays.
Our client Placemakr is at the forefront of reshaping the future of hospitality. By blending the flexibility of apartment living with the reliability of hotel stays they have revolutionized the travel experience for modern guests. As a fastgrowing venturebacked startup they curate unique spaces in handpicked neighborhoods across the U.S. offering techenabled apartmentstyle accommodations for travelers looking for the best of both worlds. Imagine joining a team that values innovation accountability and delivering an exceptional guest experience. At Placemakr your career will thrive in an environment where comfort meets cuttingedge hospitality.
Job Overview:
Be part of our client s team as a Reservation / Revenue Analyst. Youll manage hospitality sales reservations and act as the point of contact between clients and our clients team. In this role you will ensure the best guest experience manage room inventory and perform strategic data analysis all while working closely with Sales and Property teams.
Shift: 8:00 am to 5:00 pm EST
Work setup: Work from home
- Support the Sales Team by implementing and managing Hospitality Sales reservations.
- Serve as the liaison between clients and Placemakr from the moment a contract is signed until guests arrive onsite.
- Collaborate closely with the Sales Team and Property Team to ensure guests receive an exceptional experience.
- Input Hospitality Sales reservations into the system accurately and with attention to detail.
- Act as the point of contact for Hospitality Sales guests from contract signing until the day of arrival providing support 7 days a week including part of the weekend and late shifts (3 pm11 pm ET).
- Maintain comprehensive knowledge of rate plans room types and products across all assets to effectively support Hospitality Sales clients and deliver an exceptional experience.
- Stay fully informed about the unique properties and their locations to communicate efficiently with clients.
- Proactively communicate with Property Teams to prepare them for Hospitality Sales guests specific needs week over week.
- Review all reservations to ensure correct rate plans accurate billing information and proper communication with crossfunctional partners. Ensure routing information is set up correctly.
- Manage new and existing reservations from internal stakeholders including corporate and group bookings as well as internal corporate travel.
- Operate as the inventory gatekeeper by performing basic analyses of room nights rates and revenue statistics.
- Prepare and distribute daily weekly and monthly inventory usage reports and any other reports as needed.
- Prepare weekly occupancy forecasts balance inventory for highdemand dates and distribute information to relevant departments.
- Perform data collection data entry and strategic analysis of data to support inventory and occupancy management.
Requirements
What It Takes to Lead in Hospitality
- Demonstrated proficiency in fundamental computer skills including word processing Microsoft Excel PowerPoint and Outlook/Teams. Experience with Apaleo Monday.com and Hubspot CRM is a plus!
- Selfstarter and resultsdriven able to work independently and develop creative solutions to complex problems.
- Systematic and processoriented mindset with strong administrative skills to ensure a seamless customer experience.
- Comfortable with change and an exceptional problemsolver thriving in dynamic and everchanging environments.
- Strong individual contributor with a teamoriented mindset willing to take on additional responsibilities for the benefit of the team.
- Capable of working autonomously while effectively managing upwards.
- Compassionate and dedicated to supporting guests throughout their journey.
- Accountable with a bias for action taking ownership of tasks and responsibilities.
- Detailoriented ensuring accuracy in data collection and entry while maintaining focus on strategic analysis.
- Excellent communicator with the habit of documenting decisions and regularly sharing status updates.
Benefits
Perks of the Journey
- 5 Days work week. Weekends off
- Five (5) extra days of vacations (20 in total) that could be monetized.
- Prepaid medicine
- Work from home setup
- Work items (laptop mouse and headset) from Emapta
- Indefinite term type contract
- Direct exposure to our clients
- Career growth opportunities
- Diverse and supportive work environment
- Prime Office Locations Bogot and Medellin
- Free upskilling through Emapta Academy courses (want to know more Visit )
Your Future Team at Emapta Latam
Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010 Emapta has pioneered personalized outsourcing solutions empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our stateoftheart facilities competitive compensation and a supportive work environment that fosters professional growth. With over 720 clients worldwide and a team of nearly 7400 talented professionals Emapta continues to set new standards in the industry. Apply now to be part of our success story in Colombia where your skills are valued and your career ambitions are supported.
#EmaptaExperience
What It Takes to Lead in Hospitality Demonstrated proficiency in fundamental computer skills, including word processing, Microsoft Excel, PowerPoint, and Outlook/Teams. Experience with Apaleo, Monday.com, and Hubspot CRM is a plus! Self-starter and results-driven, able to work independently and develop creative solutions to complex problems. Systematic and process-oriented mindset with strong administrative skills to ensure a seamless customer experience. Comfortable with change and an exceptional problem-solver, thriving in dynamic and ever-changing environments. Strong individual contributor with a team-oriented mindset, willing to take on additional responsibilities for the benefit of the team. Capable of working autonomously while effectively managing upwards. Compassionate and dedicated to supporting guests throughout their journey. Accountable with a bias for action, taking ownership of tasks and responsibilities. Detail-oriented, ensuring accuracy in data collection and entry while maintaining focus on strategic analysis. Excellent communicator with the habit of documenting decisions and regularly sharing status updates.
Employment Type
Full Time
