Customer Service Agent
Customer Service Agent
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Not Disclosed
Salary Not Disclosed
Job Description
Responsibilities
You will be performing the following duties:
- Acting as a source of information for current and prospective customers by answering inbound product queries
- Processing customer orders opening accounts and recording sale information
- Resolving customer complaints by clarifying issues of concern choosing the best course of action and explaining it
- Preparing product reports by collecting and analyzing customer information
- Such other services as may be required from time to time
Skills Needed
You will have the following skills:
- Customer service
- Product knowledge
- Attention to product quality
- Problem solving
- Clear spoken English
- Professional telephone etiquette
- Conflict resolution
Desired Traits
You will have the following traits:
- Honesty
- Exemplary attendance and punctuality
- Flexibility to see the other persons view
- Focused on sustained customer relationships
- Patience
- Thoughtfulness
- Calmness when under pressure
Education
The successful candidate will be university educated with at least bachelors degree. Majors in English literature business or call center management highly regarded.
Reporting
This position reports to the account Team Leader.
Compensation
Competitive compensation is offered to successful candidates.
Employment Type
Full Time
