LatAm Community Support and Engagement Specialist
LatAm Community Support and Engagement Specialist
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Job Description
We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization we kindly request that you direct any update inquiries to the team responsible for handling your initial application.
Please note that only resumes submitted in English will be considered for review. Fully remote role Only for LATAM.
Position : COMMUNITY SUPPORT AND ENGAGEMENT SPECIALIST
Work Hours : Monday to Friday 10 AM to 6 PM PST
Holidays : US and Canada
Pay Range : USDper month (The final offer is at the client's discretion and will be based on the candidate's skills and years of experience.)
Recruitment process: with Client Assessment
- Customer Support: Respond to member inquiries via email and chat providing professional and timely support during PST hours.
- Slack Channel Management: Monitor and manage our Slack community engage in discussions and respond to member questions to keep the conversation active.
- Community Engagement: Engage with comments facilitate connections between members and ensure that all community members feel supported and valued.
- Event & Workshop Support: Assist with setting up event pages on platforms like Lu.Ma keeping event details updated and coordinating with guest speakers to gather bios and event descriptions.
- Mentor Office Hour Support: Manage mentor cancellations and notify waitlisted members of any openings.
- Administrative Support: Help track campaign success prepare reports for advertisers and manage followup communications.
Minimum Requirements:
- Excellent verbal and written communication skills.
- Strong organizational abilities and attention to detail.
- Prior experience in customer support or community management is a plus.
- Proficiency in Canva for basic design tasks.
- Familiarity with Slack or similar communication platforms.
- Ability to work independently during PST hours.
Employment Type
Remote
Company Industry
Key Skills
- Children Activity
- Access Control
- Human Resources Administration
- Government
- Actuary
- Hydraulics
