Business Development Manager - Call Center -
Business Development Manager - Call Center -
Posted on :
10-10-2024
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Monthly Salary
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Salary Not Disclosed
Posted on :
10-10-2024
Job Description
Job Title: Business Development Manager (Call Center)
Salary: $1300 $3000 USD/month
Schedule: To Be Determined (TBD)
Location: PH Remote
Position Overview:
We are seeking a motivated and resultsdriven Business Development Manager to lead our team of appointment setters within a dynamic call center environment. This role focuses on driving growth achieving initial meeting and premium targets and ensuring topquality performance from the team. The ideal candidate will have prior experience in managing outbound call center operations and a strong understanding of sales processes.
Key Responsibilities:
Achieve growth targets by managing a team of appointment setters.
Ensure team meets targets for Initial Meetings Seen with a focus on maintaining a 20% rate of Quality Initial Meetings.
Identify bottlenecks impacting team performance and create effective strategies to resolve them.
Review phone calls meeting notes and lead quality to identify training gaps and improve outcomes.
Conduct group training sessions and 1on1 coaching to develop sales skills.
Monitor live sales calls to ensure adherence to best practices.
Provide focused support to high performers to maximize their success.
Address team member issues as they arise and maintain a positive work environment.
Collaborate with the leadership team weekly to align with sales channel growth goals.
Interview and recruit candidates for the appointment setter role.
Manage the onboarding process for new sales hires guiding them through a 10week faststart program.
Attract recruit and develop top performers supporting their advancement into leadership roles whether as managers or peer coaches.
Contribute to special projects performance improvement plans and data analysis to drive continuous improvement.
Participate in strategic planning sessions to support the achievement of overall business goals.
Qualifications:
Proven management experience in an outbound call center environment.
Strong understanding of sales processes and techniques.
Successful track record in a sales role.
Prior experience in the financial services sector is preferred.
Excellent leadership and coaching skills.
Ability to analyze data and identify trends to improve team performance.
Strong problemsolving abilities and a proactive approach.
Effective communication and interpersonal skills.
Salary: $1300 $3000 USD/month
Schedule: To Be Determined (TBD)
Location: PH Remote
Position Overview:
We are seeking a motivated and resultsdriven Business Development Manager to lead our team of appointment setters within a dynamic call center environment. This role focuses on driving growth achieving initial meeting and premium targets and ensuring topquality performance from the team. The ideal candidate will have prior experience in managing outbound call center operations and a strong understanding of sales processes.
Key Responsibilities:
Achieve growth targets by managing a team of appointment setters.
Ensure team meets targets for Initial Meetings Seen with a focus on maintaining a 20% rate of Quality Initial Meetings.
Identify bottlenecks impacting team performance and create effective strategies to resolve them.
Review phone calls meeting notes and lead quality to identify training gaps and improve outcomes.
Conduct group training sessions and 1on1 coaching to develop sales skills.
Monitor live sales calls to ensure adherence to best practices.
Provide focused support to high performers to maximize their success.
Address team member issues as they arise and maintain a positive work environment.
Collaborate with the leadership team weekly to align with sales channel growth goals.
Interview and recruit candidates for the appointment setter role.
Manage the onboarding process for new sales hires guiding them through a 10week faststart program.
Attract recruit and develop top performers supporting their advancement into leadership roles whether as managers or peer coaches.
Contribute to special projects performance improvement plans and data analysis to drive continuous improvement.
Participate in strategic planning sessions to support the achievement of overall business goals.
Qualifications:
Proven management experience in an outbound call center environment.
Strong understanding of sales processes and techniques.
Successful track record in a sales role.
Prior experience in the financial services sector is preferred.
Excellent leadership and coaching skills.
Ability to analyze data and identify trends to improve team performance.
Strong problemsolving abilities and a proactive approach.
Effective communication and interpersonal skills.
Employment Type
Full Time
Key Skills
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