Live Delivery Operations Associate
Live Delivery Operations Associate
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Salary Not Disclosed
1 Vacancy
Job Description
- Who we are
Since inventing the convenience industry in 1927 7Eleven has built a rich 96year history filled with beloved products like Slurpee Big Gulp and Big Bite and fanfavorite holidays like Slurpee Day and Bring Your Own Cup Day.
Now 7Eleven is on a mission to contemporize the brand and redefine convenience and we need your help.
How we lead.
At 7Eleven we are guided by our Leadership Principles.
- Be Customer Obsessed.
- Be Courageous with Your Point of View.
- Challenge the Status Quo.
- Act Like an Entrepreneur.
- Have an It Can Be Done Attitude.
- Do the Right Thing.
- Be Accountable.
Each principle has a defined set of behaviors which help guide the 7Eleven team to Serve Customers and Support Stores.
Responsibilities:The Opportunity
Responsibilities
- Coordinate the OnTime Delivery Transactions by client region and area.
- Navigation and processing transactions using Skipcart Proprietary Software.
- Ability to assist in driver navigation.
- Ability to read and translate/understand maps/distance/time to destination.
- Assist New Drivers in Online Account Registration.
- Meet required metrics or service levels required by our clients.
- Adherence to the company policies and work standards.
- Demonstrated comprehension skills for the purpose of determining customer issues and problem solving with the intent of keeping customers for the longterm.
- Demonstrated problem solving skills for the purposes of resolving scheduling transactions to achieve on time delivery.
- Ability to interact with distressed parties to provide information in response to inquiries about processes and services and to handle and resolve delivery transactions.
- Demonstrated multitasking skills in the abovelisted fields.
- Maintain a sense of urgency combined with getting work done completely accurately and in accordance with Company standards.
- Ability to work effectively in a high demand and fast paced environment.
- High School Diploma or equivalent with 12 months experience in a servicerelated role Basic Knowledge of computer skills including Microsoft Office application software Excellent verbal and written communication skills.
- Ability to utilize basic math computation skills.
- Fast typing skills; using a touch typing system is a plus.
- Required to work a flexible schedule that provides needed coverage for customer service levels. Required to read and follow all company policies and procedures.
- Able to maintain a regular work schedule to meet the needs of the business. Support and model the company values.
- Experience with quick service restaurants or retail operations is highly preferred.
Employment Type
Full Time
