Project Liaison Officer
Project Liaison Officer
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1-3years
20 - 20
1 Vacancy
Job Description
About Us
My Little Helper & Co LLC is a leading NonEmergency Medical Transportation (NEMT) company serving the Charlotte Metro area and surrounding counties including South Carolina. We are committed to providing safe reliable and accessible transportation services that make a difference in the lives of our clients. Join our expanding team and contribute to our mission of improving community accessibility and wellbeing.
Key Responsibilities:
- Monitor daily project activities to ensure alignment with timelines and deliverables.
- Serve as the primary onsite liaison between team members and senior leadership.
- Provide regular updates on project status challenges and progress.
- Ensure adherence to company policies safety regulations and quality standards.
- Address minor onsite concerns and escalate significant issues to leadership promptly.
- Maintain accurate records of project activities including attendance performance and task completion.
- Encourage team collaboration and maintain a professional work environment.
Qualifications:
- High school diploma or equivalent; Associate s or Bachelor s degree preferred.
- Strong communication organizational and problemsolving skills.
- Ability to maintain professionalism and discretion in sensitive situations.
- Prior experience in a supervisory or liaison role is a plus.
- Comfortable working independently and making sound judgment calls.
- Must be fluent in reading writing and speaking Spanish
Key Cultural Values:
- Trustworthiness and accountability.
- Observational acumen and attention to detail.
- Strong interpersonal skills and team support.
Why Join Us
- Competitive pay at $20.00 per hour.
- Flexible scheduling with parttime fulltime and weekend positions available.
- The opportunity to make a meaningful impact on your community.
- Regular training to enhance skills and ensure safety standards.
- Work in a supportive teamoriented environment.
Join My Little Helper & Co and be a part of a growing company committed to making a difference in the lives of others. If you re a reliable and compassionate individual who takes pride in providing excellent service we d love to hear from you!
Requirements
Qualifications:
- High school diploma or equivalent; Associate s or Bachelor s degree preferred.
- Strong communication organizational and problemsolving skills.
- Ability to maintain professionalism and discretion in sensitive situations.
- Prior experience in a supervisory or liaison role is a plus.
- Comfortable working independently and making sound judgment calls.
- Must be fluent in reading writing and speaking Spanish
Benefits
Why Join Us
- Competitive pay at $20.00 per hour.
- Flexible scheduling with parttime fulltime and weekend positions available.
- The opportunity to make a meaningful impact on your community.
- Regular training to enhance skills and ensure safety standards.
- Work in a supportive teamoriented environment.
Technical Skills Supervisor Routing and Scheduling Expertise: Ability to plan and adjust routes efficiently to maximize time and resources. Dispatch Software Proficiency: Familiarity with tools such as Zoho, RouteMatch, or other CRM and dispatching software. Real-Time Problem Solving: Quick thinking to address issues such as route conflicts, vehicle breakdowns, or delays. Data Entry and Record Keeping: Accuracy in maintaining service logs, schedules, and incident reports. Technology Skills: Proficiency in using GPS systems, communication devices, and office software (e.g., Excel, Word). Customer Service Skills Exceptional Communication: Clear and professional communication with drivers, clients, and other team members. Conflict Resolution: Ability to de-escalate tense situations and provide solutions to client or driver complaints. Empathy and Patience: Understanding and addressing client concerns, especially for elderly or disabled individuals. Client-Centered Approach: Ensuring client satisfaction while meeting company standards. Organizational Skills Multitasking: Ability to handle multiple tasks, such as scheduling, managing calls, and addressing real-time issues simultaneously. Prioritization: Identifying and addressing the most critical tasks in high-pressure situations. Attention to Detail: Maintaining precise records and ensuring schedules are accurate. Interpersonal Skills Team Collaboration: Working closely with drivers and other team members to ensure seamless operations. Cultural Sensitivity: Understanding and respecting the diverse backgrounds of clients and staff. Adaptability: Ability to adjust to last-minute changes in schedules, routes, or client needs. Problem-Solving Skills Critical Thinking: Evaluating situations quickly to develop effective solutions. Proactive Planning: Anticipating potential issues (e.g., traffic delays, vehicle breakdowns) and preparing contingency plans. Quick Decision-Making: Making sound decisions under pressure to minimize service disruptions. Leadership Skills Driver Guidance: Providing clear instructions and support to drivers during their shifts. Crisis Management: Taking charge during emergencies to ensure safety and timely resolution. Accountability: Taking ownership of decisions and their outcomes. Personal Traits and Values Reliability: Consistently meeting deadlines and maintaining high standards. Empathy: Understanding the needs of clients and colleagues and addressing them compassionately. Professionalism: Maintaining a calm, courteous demeanor, even in challenging situations.
Education
High school/GED minimum
Employment Type
Full Time
