Application Analyst III
Application Analyst III
Posted on :
15-11-2024
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1 Vacancy
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Job Description
As a member of the PNG SAP IT Support team the successful candidate will bring strong SAP ISU experience to the team. The teams responsibilities are to work with vendors including SAP and Accenture and perform any other tasks to ensure the system performs 24x7 to meet business needs. This work entails defect analysis design and the testing of defects and system enhancements as well as responding to tickets and daytoday support activities. The ability to query SAP & the BW is also required for research and analysis. The desired candidate must have 57 years of SAP ISU experience in support and delivery of production systems.
*****
This is a versatile IT Analyst that may perform work related to applications Support Delivery or both. Workers at this level solve complex problems manage work including giving work assignments and provide leadership to others in application areas of specialization with minimal supervision and increased latitude for unreviewed work. In Support Role: Monitors production operation of and maintain the availability of assigned applications. Involves reviewing and reacting to daily performance logs and providing 24X7 on call support. Responds to production emergencies (application down and logic errors) within the appropriate Service Level Agreement (SLA). Coordinates response for critical and high Incidents System Disruption Events (SDEs) major events. Assists users answers user questions and assists users with defining business processes as necessary. Leads troubleshooting for issues and implement fixes to assigned solutions. Is able to resolve complex issues that require significant freedom of action and sound judgement. Communicates appropriate information including downtimes change management status issues defects etc. to users IT management and any other necessary audience. Is able to present information on technically complex subjects in an understandable manner in both oral and written form. Recognizes appropriate times to provide this communication. Programs and directs other programmers in required programming languages database SQL report writing ETL etc. Assists with testing and migrating code through test regions. Ensures adherence to appropriate design coding and source control standards. Leads design and code walkthru as a presenter or reviewer. Processes Change Requests and Quality Assurance (QA) documentation for project implementations and support changes. Required Qualifications: Bachelor degree in Computer Science or a related discipline. In lieu of a degree minimum of 10 years of related business experience. Work experience in addition to degree: 510 years as an IT Application Analyst or equivalent. Jobspecific knowledge skills or abilities: Seven years coding/programming troubleshooting problemsolving logical design SQL coding Business Requirements analysis vendor management root cause analysis Enterprise Standards and Process Adherence. Preferred Qualifications: Previous management experience. Previous technical lead experience. Demonstrated success in leadership of others. Demonstrated success in leadership of a portfolio of applications. Expert technical issueresolution ability.
*****
This is a versatile IT Analyst that may perform work related to applications Support Delivery or both. Workers at this level solve complex problems manage work including giving work assignments and provide leadership to others in application areas of specialization with minimal supervision and increased latitude for unreviewed work. In Support Role: Monitors production operation of and maintain the availability of assigned applications. Involves reviewing and reacting to daily performance logs and providing 24X7 on call support. Responds to production emergencies (application down and logic errors) within the appropriate Service Level Agreement (SLA). Coordinates response for critical and high Incidents System Disruption Events (SDEs) major events. Assists users answers user questions and assists users with defining business processes as necessary. Leads troubleshooting for issues and implement fixes to assigned solutions. Is able to resolve complex issues that require significant freedom of action and sound judgement. Communicates appropriate information including downtimes change management status issues defects etc. to users IT management and any other necessary audience. Is able to present information on technically complex subjects in an understandable manner in both oral and written form. Recognizes appropriate times to provide this communication. Programs and directs other programmers in required programming languages database SQL report writing ETL etc. Assists with testing and migrating code through test regions. Ensures adherence to appropriate design coding and source control standards. Leads design and code walkthru as a presenter or reviewer. Processes Change Requests and Quality Assurance (QA) documentation for project implementations and support changes. Required Qualifications: Bachelor degree in Computer Science or a related discipline. In lieu of a degree minimum of 10 years of related business experience. Work experience in addition to degree: 510 years as an IT Application Analyst or equivalent. Jobspecific knowledge skills or abilities: Seven years coding/programming troubleshooting problemsolving logical design SQL coding Business Requirements analysis vendor management root cause analysis Enterprise Standards and Process Adherence. Preferred Qualifications: Previous management experience. Previous technical lead experience. Demonstrated success in leadership of others. Demonstrated success in leadership of a portfolio of applications. Expert technical issueresolution ability.
Employment Type
Full Time
Key Skills
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