Job Description : Full time Contract for Operations Consultant
Must Have Primary Skills : - Oversee the implementation of the ITOM (serviceoptimized); monitor progress and address known gaps in IT maturity capabilities and operating effectiveness
- Establish foundational IT processes (i.e. ITOM based on prioritized gaps to better fulfill business expectations and ensure a higher level of IT efficiency);
- Plan and execute IT organizational structure and functional design enhancements based on target state model new/updated role definitions and evolving business requirements;
- Lead job description development and/or modification of IT roles; facilitate stakeholder review (HR Joint Job Evaluation Committee) and support the management team on talent acquisition and recruitment;
Nice To Have Secondary Skills : - Manage project/portfolio risks and issues providing regular updates to executives and senior leadership as required;
- Manage and track IT resourcing needs across the portfolio of initiatives including staff augmentation and procurement of external services to achieve desired outcomes;
Proven Experience In :
- Support collaboration communication and engagement improvements through coaching mentoring and upskilling of internal IT staff and the leadership team;
- Act as a trusted advisor to the Chief Technology Officer on IT strategy priority initiatives service improvements and optimization opportunities throughout the engagement;
- Oversee the planning and implementation of foundational technology capabilities including cloud integration and data work streams by providing guidance monitoring progress and addressing issues or risks that arise;
- Support the implementation and execution of the cloud strategy and roadmap initiatives including Microsoft Azure landing zone cloud operating model production readiness cloud suitability assessment and associated pilot migrations;
- Perform in a senior leadership role to oversee a portfolio of complex IT risk mitigation initiatives leading a crossfunctional team to ensure successful delivery;
- Oversee the modern workplace enablement of MS Office 365 including Exchange Online and SharePoint migrations as well as OneDrive and MS Teams implementation;
- Support the IT risk mitigation portfolio governance project integration and dependency management across multiple work streams