Adoption Service Associate
Adoption Service Associate
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Salary Not Disclosed
1 Vacancy
Job Description
Location: 1997 North Clybourn Avenue Chicago IL 60614
Job Type: Fulltime
Job Description:
Duties and Responsibilities
- Provide exceptional customer service to all guests and volunteers
- Maintain a professional positive tone in challenging interactions
- Greet visitors and assist them with questions applications files donations adoptions or returns
- Warmly greet thank and assist volunteers scheduled for daily shifts
- Responsible for using Shelterluv and Salesforce to include entering all adoptions donations and merchandise transactions as well as refunding returns when appropriate and reconciling the drawer at the end of each shift.
- Complete daily data entry of adoptions DNA and QPO lists with strong attention to detail
- Answer phones voicemails and emails
- Ensure the lobby is neat adopter food bags are stocked and marketing materials are displayed
- Schedule returns and assist with the return process
- Complete opening and closing tasks for the Welcome Center/Adoption Desk
- First point of contact for strays and returns responsible for ensuring the appropriate individuals are notified and when appropriate starting the paperwork process.
- Creation and maintenance of animal profiles on the website
- Screen applications and determine whether candidates comply with prerequisites for adoption and are suitable for pet ownership
- Review animals medical files and discuss behavioral traits health history and lifestyle needs of specific animals with potential adopters.
- Counsel adopters on proper cat and dog care training requirements and the organizations policies and expectations before finalizing adoption agreements. and complete Adoption Counseling when Volunteer Counselors are not available
- Assist adopters with scheduling appointments as applicable for dogs with special training needs
- Perform opening and closing duties
- Perform other duties as assigned
Requirements
- Share a passion for animals and communicate
- Excellent Customer Service Skills
- Ability to multitask in a fastpaced environment
- Availability to work holidays weekends and evenings
- Ability to work with both dogs and cats
- Excellent organizational skills
- Keen attention to detail
- Knowledge of Microsoft Office including Excel Word and Outlook
- Strong communication skills (both written and verbal)
- Superior teamwork skills
Our ValuesinAction
- Respect: for every life.
- Community: of people and organizations committed to helping homeless pets.
- Innovation: to constantly improve best practices and seek out new ideas and strategies to save more lives. To be a Learning Center that evolves and grows.
- Proactivity: to solve difficult problems and to be prepared to offer emergency and crisis support.
- Transparency: informs the public about the fate of homeless animals.
- Education: that raises awareness about the realities that homeless animals face in the community and across the nations providing a forum for people to get involved in effecting change. Promotes and supports reasonable pet ownership.
- Sustainability: through financial management practices that maximize the impact and reach of our resources and ensure that we will always be a resource for homeless animals.
- Compassion: towards all people and animals.
Employment Type
Full Time
