Senior Sales Manager
Posted on :
19-11-2024
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
19-11-2024
Job Description
The Role
- Under the general guidance and supervision of the Director of Sales implements all sales activities and maximizes business opportunities in his / her specific area of responsibility.
- Generates and maintains customers of travel trade segment through various sales activities (face to face sales calls telephone calls entertainment)
- Maintains a high level of exposure for the hotel through direct sales telephone fax and written communications.
- Ensures comprehensive and complete coverage of own portfolio covering all departments and accounts management for a comprehensive client servicing achieving targets and maximum productivity
- Provide service that is sincere warm and enthusiastic ensuring guests & colleagues satisfaction at all times.
- To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
- Maintains the highest standards of professionalism ethics and attitude towards all hotel guests clients staff and employees.
- Maintains professional business confidentiality.
- To adhere to Company and Hotel rules and regulations at all times.
- Good knowledge of S&C Microsoft Office and Microsoft outlook. Uses technology available for reports communication and client correspondences.
- Flexible to adapt to sudden increase in working hours as per business needs
Key Deliverables and Responsibilities
- As directed plans sales trips or attends trade shows and exhibitions under the direct approval and guidance of the DOS and where applicable in coordination with International Sales Offices.
- Arranges site inspections of hotel and hosts Fam trips
- Responsible for post Fam Group follow up such as sending Thank You Letter and developing potential clients database for future business opportunities
- Attends major travel functions and promotional events (i.e. trade shows) and promotes sales (rooms catering and other facilities and services) for the hotel.
- Where applicable closely coordinate and communicate with International sales office with regards to accounts/markets that are serviced by International Sales
- Ensures that selling strategies are adhered to during negotiations and up selling opportunities whenever possible.
- Attends major travel functions and promotional events (i.e. trade shows) and promotes sales (rooms catering and other facilities and services) for the hotel.
Operations:
- Submit weekly sales activity report to the Director of Sales on the leisure segment.
- Develops Prospects Accounts and implement a Sales Action Plan for each account.
- Attends at the start of functions related to accounts handled.
- Seeks intelligence information from accounts and competition.
- Interacts and liaise closely with Front Office Reservations Food & Beverage and Banquet & Conference Departments.
- Implements and executes all sales objectives and action plans to reach and exceed targets set
- Ensures that the response to any business request is actioned within 24 hours
- Provides feedback to the Director of Sales on changing market conditions including trends in the competition as a result of direct sales solicitation telephone and direct mail in his / her market areas.
- Performs all duties and responsibilities in a timely and efficient manner in accordance with established hotel policies to achieve the overall objectives of the position.
- Ensures that selling strategies are adhered to during negotiations and maximizes up selling opportunities whenever possible.
- Reviews direct competition and conducts regular research.
- Closely monitors accounts revenue and business production for T/T and Wholesale accounts.
- Keeps updated with client relationships and overall business goals.
- Updates the Director of Sales on the negotiation event / progress of each group.
- Maintain an up to date account and contact database and details in property management system.
- Ensure comprehensive and up to date knowledge of properties unique selling points features amenities services and policies.
- Updates the Director of Sales on the negotiation event / progress of each group.
- Ensures that the response to any business request is actioned within 24 hours
- Performs all duties and responsibilities in a timely and efficient manner in accordance with established hotel policies to achieve the overall objectives of the position.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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