BPO - Offshore Call Center Agent
BPO - Offshore Call Center Agent
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Salary Not Disclosed
1 Vacancy
Job Description
Are you a customer service superstar who thrives on helping others and excels at connecting with people Do you have a knack for smooth professional conversations that leave a positive impact If so we want to meet you!
As an offshore call center agent youll be the friendly voice connecting with customers and managing interactions in Salesforce. Working Eastern Time hours youll deliver topnotch services that make a real difference. As you excel in outbound calls youll start managing inbound calls and handling data entry. All of this while working remotely!
Ready to be the customers favorite agent Apply today!
How You Spend Your Eight Hours
- Master the clients business systems technology workflows and standard operating procedures.
- Provide firstlevel customer support through inbound/outbound calls connecting with potential customers who have expressed interest in the clients painting services.
- Assess customer needs during each call offering detailed information about services available in their region and scheduling free estimate appointments to convert inquiries into booked appointments.
- Record and manage customer interactions accurately using Salesforce and when necessary Hatch ensuring every call is dispositioned and all followup actions are appropriately tasked.
- Execute data entry tasks such as creating leads in Salesforce from email or other channels updating cadence steps and handling related responsibilities.
- Address common customer issues and complaints creating cases when needed and escalating complex inquiries to management as required.
- Use rebuttal scripts and strategies to overcome objections answer frequently asked questions and increase booked estimate appointments.
- Maintain a positive empathetic and professional demeanor in all interactions with customers or field representatives while upholding the clients brand voice and values.
- Collaborate closely with the onshore team to share best practices and utilize datadriven insights to enhance service delivery.
- Take on additional responsibilities as you master inbound/outbound calling and data entry tasks.
What You Must Possess
- Proven experience in customer service ideally in a call center setting with a strong customercentric and empathetic approach.
- Adaptability and professionalism in interacting with a variety of customer personalities.
- Exceptional verbal and written communication skills in English.
- Strong multitasking abilities detail orientation time management and problemsolving skills.
- 13 years of customer service experience.
- Proficiency in Salesforce or similar CRM systems.
- Experience in the home services industry (a plus).
- Ability to work Eastern Time Zone hours.
What You Shall Receive
- HMO coverage with two free dependents upon regularization
- VL/SL credits upon regularization
- Friendly and supportive work culture
- 13thmonth pay and other Philippinegovernmentmandated benefits
- Nontaxable allowances
- Pay increases performance bonuses birthday gifts and many more
What You Should Consider
- Fulltime position
- Hybrid work setup with onsite training
- Monday to Friday 9 AM 8 PM EST (possible extension until 10 PM EST)
- Office Address: 7th Floor Block 2 Lot 5 Aseana City Paraaque 1700 Metro Manila
Why Join Our Company
You look for a company whose senior management listens to what you are and arent saying and whose managers and team leads you can genuinely connect with. According to Glassdoor 99% of the current and previous employees recommend Unity Communications to their friends and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.
Employment Type
Full Time
