Spec 2 Customer Order Mgmt
Spec 2 Customer Order Mgmt
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Salary Not Disclosed
1 Vacancy
Job Description
Pay rate: $25 per hour
Monday Friday; 8am 5pm CT with an hour for lunch
Hybrid and onsite position: Tuesday Thursday. The associate can work from the office Monday Friday if that is their preference.
Video interviews
3 MUST HAVES ON RESUME:
Minimum of 1 year experience with ERP system(s).
Minimum of 2 years experience in a similar role (export logistics order management customer service).
Minimum of 2 years prior experience in a related industry (i.e. medical device healthcare supply chain pharmaceutical).
SUMMARY: As part of the North America Supply Chain organization the Customer Order Management Specialist is responsible for coordinating the movement of shipments from the Distribution Center to BD affiliates. The position will interface with key stakeholders (regional business units distribution operations and business unit supply chain) and facilitate the efficient & timely flow of orders across the supply chain network by resolving discrepancies. The position will report to the Supervisor Order Management.
Follow established procedures practices and policies for functional units and the quality systems.
Ensure adherence to regulatory business and department guidelines policies and procedures.
Resolve sales order issues to ensure accurate order fulfillment.
Work with distribution centers to support ontime delivery and other company key performance indicators.
Meet or exceed established order accuracy and turnaround standards.
Handle all customer contacts professionally and courteously. Compose accurate prompt and appropriate replies to all customer contacts.
Maintain uptodate comprehensive knowledge of business unit and regional services and products through participation in training meetings coaching and feedback sessions.
Manage shortsupply situations backorders and manual allocations as required.
Input and manage orders for exception products requiring special handling.
Ensure that all potentially serious incidents are raised to the appropriate levels of management.
Ensure orders are accurate and released in alignment with service level agreements. Modify orders in the ERP systems warehouse management and transit management systems per regional requirements.
POSITION REQUIREMENTS
EXPERIENCE:
Minimum of 1 year experience with ERP system(s).
Minimum of 2 years experience in a similar role (export logistics order management customer service).
Minimum of 2 years prior experience in a related industry (i.e. medical device healthcare supply chain pharmaceutical).
COMPETENCIES:
Team player with impactful verbal and written communication skills
Ability to influence without authority
Strong attention to detail
Strong customer focus and a track record of implementing bestinclass service levels
Ability to build strong relationships with relevant stakeholders
Skillful at setting priorities meeting deadlines and managing multiple tasks
Versatile learner with the ability to function in a changing environment
Actionoriented and resultsdriven independently seek continuous improvement opportunities
Must be selfmotivated and can be productive with little or no direct supervision
Proficiency in standard business computer software applications (MS Word Teams PowerPoint Outlook)
Beginner to Advanced Microsoft Excel skills preferred
EDUCATION:
A high school diploma plus 3 years of experience.
Additional Details
- Exempt/NonExempt Status : NonExempt
- Industry Title : Sr Spec Customer Order Mgmt
- Job Group : 3
- Project Name : (No Value)
- Contract to hire position : No
- Shift : 1st Shift
- Screening Requirements : N/A
Employment Type
Full Time
Key Skills
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