Customer Success Manager
Customer Success Manager
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Job Description
Customer Success Manager Job Description
Customer Success ManagerOur story: marketfeed. (YC S21)marketfeed is a Y Combinatorfunded seedstage startup founded bySharique Samsudheen & Sooraj E in 2020. With a community of morethan 1.5 million followers across social media and 200000 app userswe've experienced over 20% MoM growth for the past year. Our usershave collectively invested 300 crores using marketfeed. Backed by astrong team of 50 talented individuals our mission is to democratisetrading and make it profitable for everyone no matter their level ofexperience.
Who are we looking forWe are seeking an experienced Customer Success Manager with aproven track record of managing customer success teams and optimisingprocesses to enhance client satisfaction and loyalty. We have two majorcustomerfacing teams. The activation team convinces interested users tojoin marketfeed open broker accounts etc. The second team hasdedicated Relationship managers who help users manage their fundsunderstand their returnsetc. You will be working with these teams todeliver exception user experience while meeting agreed business goals
You’re a great fit if you:
Have 6 years of experience in wealth or broking companies incustomer success teams
Demonstrate excellent wealth market knowledge to anticipate andmeet client needs bonus if you know options trading.
Are a toptier customer success agent with a deep understanding ofclient engagement strategies.
Have the ability to design and implement improved processes thatelevate team performance.
Possess strong teamhandling and leadership experience. Are adept at ensuring compliance with industry standards and
internal policies. Thrive in a collaborative environment working seamlessly with
multiple teams.
Bonus points if you:
Have experience in fastpaced earlystage startup environments.
Have worked closely with leadership to drive business decisions.
What’s in it for you:
1. Flexible leave policy and working hours to support worklife balance.2. Comprehensive health insurance with free health checkups and
consultations.3. Competitive salary equity options and opportunities for
professional growth.4. Join a missiondriven team dedicated to delivering outstanding
customer success.
Interviewing with us Hiring ProcessOur hiring process is thorough ensuring that we find the right fit for bothyou and us. Here's what you can expect:
1. Short Virtual Chats: Before diving into indepth interviews you’lltypically have one or two shorter conversations over the phone orvia video. These will usually be with a recruiter and then with eitherthe hiring manager or a peer on the team. These chats are designedto assess the critical skills required for the role and give you aninitial feel for our team and culture.
2. Assessments: After clearing the initial chats you may be asked tocomplete a written assignment that evaluates your problemsolvingapproach and process improvement strategies. This helps usunderstand your thought process and ability to develop effectivesolutions.
3. Assignment Review: A discussion on the written assignmentfocused on process improvements and compliance knowledge.
4. Problem Solving Round: After Problemsolving and customersuccess scenarios diving deep into market knowledge usersidetesting team building and processes.
5. InPerson Interview with Founders: A final round with ourfounders to ensure you're a cultural fit and aligned with our mission.
Our interview process is structured to be welcoming and insightful. Weaim to give you as much insight into our company as we gain fromlearning about you. Typically this involves 34 interviews either virtual orinperson.
Skills
Trading, Market Knowledge, Diving, Insight, Compliance, Flexible, Team Building, Leadership, Excel, Problem Solving, Hiring
Employment Type
Full Time
