Senior Systems Engineer
Senior Systems Engineer
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3-5years
75000 - 125000
1 Vacancy
Job Description
- System Monitoring and Alerts: Monitor customer technical environments analyze issues using reporting tools and respond promptly to alerts. Log incidents in the ITSM system.
- Technical Services Delivery: Support the delivery of technical services using approved processes and tools to meet performance targets.
- Issue Escalation: Identify and escalate complex technical problems using the established escalation process.
- System Maintenance: Perform regular patch management scheduled maintenance upgrades and verify backups.
- Service Requests: Log and respond to service requests and incidents in line with service level agreements and performance standards.
- Process Adherence: Operate within ITIL service management processes including incident problem and change management.
- Customer Support: Handle customer requests or issues efficiently ensuring they are resolved within agreed timeframes and service levels.
- Uphold and adhere to Data#3s core values guidelines policies and procedures.
- Represent Data#3 in a professional manner and provide excellent customer service to our internal and external customers.
- You are required to perform your duties safely without risk to your own health and safety or the health and safety of others.
- You are required to be flexible to work in additional roles or capacities or take on additional or varied duties as may be assigned to you that you are skilled and capable of performing. Data#3 may alter your position position description position title location and responsibilities in accordance with changing business needs and priorities.
Requirements
- Microsoft Server Platforms (Windows Server)
- Microsoft Active Directory DNS DHCP IIS TCP/IP
- VMware ESX (Versions 4/5/6)
- Network configuration IP addressing VLAN/subnet assignment and routing protocols
- ITSM case logging and IT monitoring systems
- Backup system operation and troubleshooting
Skills:
- Strong diagnostic and problemsolving abilities for server and network issues
- Understanding of secure scalable network systems and common information architecture frameworks
- Experience in meeting service level agreements (SLAs)
Experience (3-5 years) in: Microsoft Server Platforms (Windows Server) Microsoft Active Directory, DNS, DHCP, IIS, TCP/IP VMware ESX (Versions 4/5/6) Network configuration, IP addressing, VLAN/subnet assignment, and routing protocols ITSM case logging and IT monitoring systems Backup system operation and troubleshooting
Employment Type
Full Time
