Security Officer

Roles and responsibilities

Security Operations: Actively participate in daily security operations to safeguard guests, staff, and property. Patrol and Surveillance: Conduct regular patrols of both the interior and exterior of the resort, addressing any situations that require investigation.

Incident Management: Handle and document accidents, noise complaints, and suspicious activities professionally and efficiently. Emergency Response: Respond to emergencies, including medical situations, fires, and security threats, following established protocols. Guest Assistance: Assist guests, including those with disabilities, ensuring a safe and pleasant experience.

Documentation: Accurately document all incidents related to crime, safety, and compliance with regulations, writing comprehensive reports.

Training and Drills: Participate in training sessions related to emergency procedures and fire safety plans. Team Collaboration: Work closely with resort staff to address unusual guest or employee issues, fostering a collaborative environment. Monitoring Systems: Control access points, monitor CCTV, and maintain security equipment.

Physical, Cognitive, Social, and Environmental Requirements: Physical Demands: Must be able to perform security functions, including monitoring cameras, patrolling, and physically restraining individuals if necessary.

Life-Saving Functions: Ability to perform CPR, carry fire extinguishers, and assist injured guests or staff in wheelchairs. Miscellaneous Tasks: Ability to carry heavy items and assist with logistical needs, ensuring all tasks are completed safely and efficiently. Personal Attributes:

Strong sense of integrity and professionalism. Excellent communication and interpersonal skills. Ability to remain calm and decisive in stressful situations. Application Process: If you are committed to maintaining a safe and secure environment and meet the qualifications above, we encourage you to apply.

Desired candidate profile

• Vigilance: The ability to remain alert and attentive at all times, especially during long shifts or periods of inactivity.
• Physical Fitness: Security officers often need to be physically fit to patrol large areas, respond to emergencies, or assist in evacuations.
• Communication Skills: Effective communication is essential, especially when interacting with guests, staff, or law enforcement. Officers must be able to report incidents clearly and calmly.
• Problem-Solving and Decision-Making: Security officers must be able to make quick decisions in potentially stressful situations, such as when handling disputes, theft, or medical emergencies.
• Conflict Resolution: The ability to de-escalate conflicts and deal with aggressive or disruptive individuals in a calm and professional manner.
• Attention to Detail: Identifying small details that could indicate a security risk (e.g., an unlocked door, unattended bag, suspicious behavior).
• Customer Service: In many environments (hotels, resorts, corporate offices), a security officer’s role also involves being a helpful presence for customers or employees, providing directions or assistance when needed.
• Technical Knowledge: Familiarity with surveillance equipment, alarm systems, and other technology commonly used in security roles.