Associate Account Manager MFX

COMPANY DESCRIPTION

Its an exciting time at Crossbeam. We have just joined forces with our competitor Reveal to change the way companies gotomarket. The merger has earned the support of some of the worlds best investors: Andreessen Horowitz Insight Partners Redpoint FirstMark and even Salesforce and HubSpot Ventures (yep the biggest CRMs are investing in the future of gotomarket).

Combined our unified company has created a powerful network of 25K companies a team of worldclass talent an innovative product roadmap and a North Star vision of creating a bestofbothworlds customer experience.

What is Crossbeam

Crossbeam is the first and largest EcosystemLed Growth platform. We act as an escrow service for data allowing companies to find overlapping customers and prospects with their partners while keeping the rest of their data private and secure. Companies use this data to sell more effectively market to the right audiences build the right products collaborate with their service partners generate demand inform M&A and more. This has created an entirely new way of doing business called EcosystemLed Growth or ELGand it works: 40% of our customers closed deals come from their ecosystem.

The job

As an Associate Account Manager your primary focus will be retaining expanding and managing our SMB and selfservice customer base. You will proactively engage customers prior to renewals when they need additional support or when buying signals indicate an upsell opportunity. You will work closely with our Finance Rev. Ops and GoToMarket teams to ensure a positive and consistent customer experience. We are the industry leader in ecosystem led growth which means you will help our customers drive revenue through ELG for our customers understanding their wins are our wins too.

Key Responsibilities:

• Retention. Help customers realize value from Crossbeam and renew contracts ontime year over year.
• Expansion. Identify expansion opportunities through user adoption and upsell indicators.
• Collaboration. Work closely with internal teams such as Rev. Ops Finance Professional Services and Sales to ensure renewals are processed accurately and timely. Even if other team members are collaborating the renewal is ultimately your responsibility.
• Product Expertise. Build and maintain an indepth understanding of the Crossbeam product and articulate the unique value it delivers to customers. Stay up to date on new features and use cases.
• Value Selling. Gain a deep understanding of our customers and how Crossbeam can positively impact their business. Understanding of MEDDICC.
• Ecosystem Engagement. Build relationships with every contact you encounter. Know that every conversation can be potential for growth.

Requirements

• You have 1 years of experience in a B2B SaaS Sales or Customer Success and can easily point to repeatable processes youve used for success.
• Exceptionally organized processdriven and can show clear and professional written communication skills.
• Proven success of objection handling.

Youll love this job if

• You love problem solving. You are empowered by a challenge to create your own creative solutions.
• You are a team player. Working closely with internal resources and champions to help accomplish your goals.
• When you dont know how to do something youll admit it and make a quick assessment of whether its something you can figure out if youll need help and where that help should come from.
• You are passionate about business technology. The problem that Crossbeam solves and how we are solving it excites you.
• You know what it means to crush your quota and you chase that excitement. Winning excites you and losing is just a temporary nuisance on your path to the next win.
• You speak your mind have no issue raising concerns with company leaders but always make sure to stay solutionfocused with feedback.
• You have worked really hard to develop your skills and are humble enough to always be learning from those you encounter.
• You just read this whole list and got more excited than concerned!

BENEFITS

This is a salaried* role variable. In addition Crossbeam offers:

• Health Care Plan (Medical Dental & Vision)
• Flexible PTO Policy
• Parental leave
• Stock Option Plan
• 401k Plan Match
• Learning & Development Budget
• Remote Work Options
• Generous Wellness Stipend

*This role has been categorized as a Remote position. Remote employees do not have a permanent corporate office workplace and instead work from a physical location of their choice which must be identified to Crossbeam. Employees may live in any of the 50 US States with limited exceptions. In certain cases an employee in a remotedesignated job may need to live in a specific region or time zone to support customers or clients as part of their role.

In Colorado Connecticut Nevada and New York City the standard base pay range for this role is $70000 $100000annually plus a variable component up to $130000 OTE.

This base pay range is specific to Colorado Connecticut Nevada and New York City and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience performance and location. Actual amounts will vary depending on experience performance and location.